English Speaking Service Delivery Associate/Specialist

About Klarna
Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be.
It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.
Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. Global Service is no exception! We are currently looking to grow our Global Service teams to satisfy the company’s ever increasing need for high quality service.
What you will do
As part of Klarna's Global Service Center you will be providing high quality professional service to our consumers (B2C) or merchants (B2B) by assisting them solve pre and post purchase related problems or support with various requests regarding Klarnas products and services. You will primarily communicate by email and chat. Acting as the point of contact to our merchants and customers, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. Most importantly you will constantly interact with other departments within the company as well as third parties.
Who you are
Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. You should always strive to make improvements and have passion to serve as an ambassador for our brand.

You should have
Negotiation and conflict resolution skills
Working proficiency and communication skills in verbal and written English
Native level in the following languages: English
Preferably additional language skills in one of the following: Spanish, Italian, French

You might also be
A natural problem solver and have the ability to see problems with a holistic approach
Unafraid of new challenges and you develop by setting goals, both individually and in the team

Here is a description of some of the teams within Service Center:
Dispute resolutions: “Are you a detective who loves to solve tricky problems? In that case, Klarna's department for disputes might be something for you. We are working as the spider in the net to solve disputes between merchants and customers. Your work tasks can be compared to a judge who makes an objective assessment to solve the issues best way possible.”
Merchant Support: “The people at Klarnas merchant support are a dedicated team with the main focus of helping our merchants who use Klarnas payment methods. We support the merchants with daily and varied questions, which can be anything from technical issues to administrative tasks. If you are a driven person who loves to deliver good service, this is the team for you.”
Customer Service: “Do you like to collaborate and have flexible work tasks? For Klarna’s Customer Service department no day is the other day alike. We are a team that works with everything from data protection to the customer’s experience in the contact they have with our first line teams. Do you want to work close to your colleagues and Klarnas core business this is the right team for you.”
Collection Back Office: “Klarna’s Back Office team within debt collection is a small and ambitious team. The team works, among other things, with solving disputes between customers and merchants, make decisions regarding which step should be the next in the debt collection chain and handle civil actions in court. In excess of this, they handle the booking of payments, decedent estate, bankruptcy, debt reconstruction and more.”

How to apply
Send over a CV in English.
We're not able to offer relocation support for this position.
About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.