English-speaking Team Leader

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for an English-speaking Team Leader to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. 
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits: 
- Full time 39 hours/week contract: r Monday to Friday 09:00 - 18:00,
- Salary 25 000 euros gross/year + up to 4000 euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on 
- Career development program and specialized courses 
What you’ll experience with us
As a Team Leader in our team, you will:
-Build, motivate and mentor a high-functioning inside sales team to lead and drive sales conversations; hire new Sales Agents; typical team size of 10+ employees
-Lead team members through example. Lead and coach team members through strong call coaching of their customer sales calls and demos.
-Lead team to meet and exceed monthly, quarterly and annual team targets by generating sales pipeline, accelerating active opportunities and driving to close
-Coach sellers and ensure every seller creates a minimum number of opportunities monthly (as set by the client). Document coaching outcome and agreed next actions
-Coach sellers and ensure every seller follows the set procedure. Document coaching outcome and agreed next actions
-Accurately assess risk and identify exceptional performance plans in weekly deal and pipeline reviews with senior management and with the agents
-Drive operational excellence of key center metrics including response rates, conversions, pipeline, velocity and accuracy
-Drive business value driven customer conversations by achieving a high level proficiency in all solution areas through all available learning resources
-Have meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future roles
-Assess team capability & build talent pipelines where needed
-Spend time weekly coaching and observing the team both on methods of improving field revenue accountability, Consumption, Customer Adds and on their overall approach in building deep customer trust
-Empower your teams to spend more time with customers and partners by removing productivity blockers & unnecessary rhythms
-Spend time learning your team’s capabilities & actively build talent pipelines
-Design and set productivity and sales targets/quota in line with market trends
-Work as part of a team – work in partnership with Quality coach and/or Readiness Managers to improve agent performance
We’ll be a great match if you:
-Are native or proficient in English
-Have 3+ years of technology related sales or business development experience
-Have 3+ years of team management experience, minimum 2+ years of sales management experience in IT industry with proven track record of successfully leading teams of 8 or more. Familiarity with modern sales techniques and tools preferred
-Possess strong interpersonal skills, excellent written and verbal communications skills - ability to coach team to successfully drive sales over phone, email, video and modern demonstration tools
-Have superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve
-Are able to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success
-Work well in a diverse team and enjoys a dynamic and changing environment
-Have achievement and success-driven personality, are motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
-Are an advanced user of Microsoft Office Suite applications, Windows OS, 3+ years of experience using a CRM tool (Dynamics, SalesForce or other) is required
 
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.


We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-007583-1-EMEA


Required language: English