English Speaking Technical Support Advisor

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for English Speaking Technical Support Advisor to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries. 
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. 
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits: 
- Full-time temporary contract 39 hours/week: Monday to Friday 21:00 to 6:00
- Competitive salary 17 900 euros gross/year + up to 3 000 euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on 
- Career development program and specialized courses 
What you’ll experience with us
As a Technical Support Advisor in our team, you will:
- Take incoming user requests from employees (via telephone, email, voicemail, chat)
- Log call details onto case management systems and provide response and resolution within SLA to customer
- Solve technical requests/ incidents
- Maintain knowledge and expertise associated with Blackberry-, Android-, iPhone und Windows Devices, MS Office, SAP, Print-Queue / Print Driver and many others
- Follow progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
We’ll be a great match if you:
- Are native or proficient in both English and Spanish
- Have excellent customer care skills
- Have good IT knowledge
- Are windows environment literate
- Are a team player, responsible and have an independent work habit
- Flexibility with the rotating working hours and night shift.
It would be a plus if you: 
- Have 1 year in a customer service environment, preferably technical support
Don’t meet every single requirement?
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.


We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-007227-1-U.S.


Required language: English