Enterprise Architect ITSM | Inter IKEA Group

At IKEA, we aim to make healthy and sustainable choices affordable and accessible for all. To make that happen, we need people with imagination. People who know that everyone has a right to feel at home. People who share our vision of a better everyday life. Together we’ll innovate the future of life at home through data, technology, retail and home furnishing know-how. We need future architects, down-to-earth data scientists, unboxed engineers, cyber guardians, common sense makers and more! Are you one of them?

You are experienced in Enterprise Architecture specifically in IT Service Management and Operations. You are ready to work both individually and together with a team of Domain Architects. You embrace this global working environment and everything that comes with it.

The scope of the assignment is to architect the new Enterprise Service Management (ESM) domain and operating model with its different workflows. Primary focus is the IT Service Management workflows, but also HR workflows and other relevant workflows for the Inter IKEA Group is in scope.

With your peers, you will develop a modern IT Service Management operating model that is a paradigm shift from traditional ways of working. It will embrace transparency, agility and end-to-end business value at its heart. You have a passion for enabling business in creating a better everyday life for the ‘many people’ by ensuring an efficient and user-centric way for delivering IT services across IKEA.

You will develop and manage a solid and coherent ESM domain architecture to guide and support the digital transformation agenda and establishment of solid business cases and portfolio of business development initiatives. This includes creating and developing architectural roadmaps and solutioning transformation views.

You must have;
Solid experience in Enterprise Architecture which includes ITSM
Architecture modelling expertise and a solid understanding of the underlying business capabilities / processes, applications, data and technology
TOGAF, IT4IT, ITIL Certifications is beneficial
Deep understanding and experience from agile frameworks, lean and agile ways of working and tools throughout the digital development process
good English language skills with the ability to cater to non-native audiences 
a strategic mind that allows you to break down complex information, organise it, and present it in a clear and engaging way 
the ability to build trusting relationships and long-term partnerships with stakeholders at all levels.  
Interested? Send us your CV in English by 15th February and if possible a brief covering letter.

This role is full time and based in Malmo or Delft. This role sits in the Service Management and Operations department and reports to the Architectural Manager Marcin.

About IKEA 

At IKEA, we do things a little different. We think, differently. Act, differently. And work differently as well. We like to break things. Like rules. And then make things. Like music-playing lamps. And beds disguised as sofas. Even plantballs that help us look after our planet. It’s all part of our vision - to create a better everyday life for the many. And it’s been keeping our co-workers going for over 75 years. By 2030, we hope to help millions more look forward to going home. Maybe you can help us

IKEA Shared Data & Technology builds up, delivers, serves and supports shared data and technology for the IKEA value chain. Together we build a digital foundation to enable our core business partners and franchisees to work more efficiently and create a rewarding customer experience in an omnichannel world.

At IKEA we believe that we’re better when we’re physically together for collaboration, dialogues and conversations. We believe in the power of human interactions; the informal chats, the energy, belonging and creativity generated by people being in the same place. Our approach is that we spend most of our time in the IKEA workplace and with flexibility to work from home when relevant.

Another thing fuelling our success is our values-based culture. While we are unique individuals with endless differences, something we share is our commitment to lead by example, work together, find better ways and to get things done. We believe in life-long learning, where we all play a part in helping each other (and our business) grow. 

Read more about us at https://about.ikea.com 

For data, tech and digital roles, read more at ikea.com/tastethefuture
This position is a full-time permanent assignment located in Älmhult, Sweden, home of IKEA.

If you have any questions regarding the role, please contact Ulrika Karmestål-Cheniere at ulrika.karmestal@inter.ikea.com

Please note that we will interview continuously, so please send us your application, CV and cover letter in English, as soon as possible. Last day to apply is the 31st of March 2022.