Estonian, Latvian and Lithuanian speaking Customer Service Agents with B...

If you want to work at an internationally established company that offers competitive benefits and internal development opportunities, then you should continue reading! Are you passionate about service and like to commit to your work this is a great opportunity for you! We are looking for people that want to participate and influence in the department’s success. You will be welcomed into a helpful and familiar work environment in a global company who right now is building up its Nordic Customer Service in Stockholm.

This is a global company who has offices all over the world. The business concept is based on networking and the annual conferences that are organized are fronted by world-renowned profiles. We have business in 47 countries and have some of the world’s most well-known brands as our partners with a total of 130, 000 affiliated companies. We also contribute to charity and have ongoing cooperation with two large charity organizations.

A Nordic customer support department will now be built in Stockholm with a coaching and present leadership of an experienced customer service manager recruited for the purpose. The aim is to focus on world-class service and to be able to provide support primarily with b2b focus. The team will consist of colleagues from the Nordic and Baltic countries. The target image is a department of 10 people. We are looking for colleagues with fluent knowledge in Danish, Norwegian, Finnish, Estonian, Latvian or Lithuanian.

About the position:
- Manage incoming calls and emails as well as support, especially business to business.
-Translations from English to your mother tongue.
-Administrative tasks and updates in our systems.
-General office chores and even if necessary, help to welcome visitors to the reception.
-Participate in our official events and act as host and support.

Desirable calcifications:
-Fluent knowledge (writing and speaking) in some of following languages: Danish, Norwegian, Finnish, Estonian, Latvian or Lithuanian.
-Work experience from a service-oriented role, telephone experience is to prefer but not at requirement.
-You are passionate about good service and are friendly and happy to all customers.
-You are responsible and takes full ownership of your cases.
-You have a social and helpful attitude towards your colleagues and a willingness to develop together.

We think that you have a clear communication who is trustworthy, pedagogical and effective in your work. You are not afraid of challenges and think that this will be a fun and developing time in your career. You are looking for a long-term opportunity and would like to develop together with us.



Practical information:
-Fixed monthly salary
-Participation in developing work routines and building the culture internally.
-Pension savings and insurance.
- Continuous development through coaching and motivational leadership.
-Education both teacher-led and e-Learning.
-Kick Off and Christmas party in Austria.

In this recruitment process we cooperate with The Wofi. Questions are welcomed to Moa at Moa@Thewofi.se. We do not apply any final date for the application, so we recommend you
to apply for the position today. We are looking forward to getting to know you!