ETS - IT Transition Specialist - Sweden

About the Enterprise Technology Services team

The ETS team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

It's a dynamic and challenging environment to work in - but that's why we like it. There are countless opportunities to learn and grow, whether that's exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.



This is what you'll do

The IT Transition Specialist will perform acceptance into services and transition activities to ensure that services are delivered in accordance with Service Level Agreements and business requirements and ensuring ultimately the delivery of IT Services to AZ customers. You will help to ensure efficient, effective and detailed management of service introductions, service change or service improvements, by coordinating their introduction into AstraZeneca's live service environment, ensuring no disruption to the business or ongoing service delivery. You will also play a key role in feeding into improvements to existing services, working closely with the multi-functional IT Service Managers or IT Application Leads and lead service design and service acceptance activities. In this role you will also collaborate with Customer Service managers on communication of Service Improvement Plans; Suppliers to develop operational budgets and manage these by tracking spend; Third party suppliers on operational issues affecting applications from a designated service area.





Accountabilities

* Accountable on projects for the acceptance to service process assuring compliance is maintained, with the guidelines that regulate the AstraZeneca business, e.g SoX, Privacy, and GxP.
* Support key service processes, including Incident Management, Problem Management, Change Management, Knowledge Management and Release Management, ensuring that they are implemented and effective
* Integrated assurance to support internal and external assurance activities
* Monthly performance management reporting and roadmap of forward projects to Acceptance to Service Lead
* Accountable for Service Design Assessment (SDA) activity from receiving support organisations or operational teams
* Responsible for making sure key collaborators are appraised of any associated risks and gaps are minimised but clearly understood by all before acceptance into service.
* Work closely with the appropriate Customer Best Practice roles to ensure any known ways of working, best practice or workaround are accurately recorded and shared with the business community for agreed new or enhanced services.



Requirements

This role requires a self-starter who has successful experience with Service Design and Introduction processes. You have a solid understanding of project and change management processes, as well as leading these in a customer facing environment. We also see that you are experienced in applying policies, procedures, guidelines and risk management assessment within a regulatory / governance environment. You can confidently and proficiently influence, as well as work together with, different collaborators in order to achieve positive outcomes.





You will also need:

* Demonstrable ability to work effectively in a matrix organization.
* Experience of risk management and assessment.
* Experience of Knowledge, Incident and Request management processes.
* Ability to handle competing priorities optimally and make decisions in pressured situations.



Relevant expertise of at least three of:

* Project Management
* Business Relationship Management
* Business Analysis
* IT Service Management
* IT Service Delivery Management
* Basic experience of IT architecture or systems engineering or service delivery





Why join us

We're a network of entrepreneurial self-starters who contribute to something far bigger. There's a diversity of expertise in our Technology group that's unique to AstraZeneca - it allows us to dive deep into exploring new leading-edge technology.

A place to be open and transparent - we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact. Technology at AstraZeneca is a home for purposeful disruptors!



About AstraZeneca

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies.

At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.



SO, WHAT NEXT?

If you want to be part of this innovative and high-reaching team, hit Apply today!