ETS - Site IT Technical Lead - Gothenburg

ABOUT THE ENTERPRISE TECHNOLOGY SERVICES TEAM

The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

It's a dynamic and challenging environment to work in - but that's why we like it. There are countless opportunities to learn and grow, whether that's exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.



This is what you'll do

As the Site IT Technical Lead, you will lead and support a local team of skilled & specialist IT professionals who will deliver and actively drive improvements for the IT infrastructure, tools and services that directly support the workforce across their site. The role will have an in-depth understanding of ETS technologies and services as well as the delivery organisation, their operations, SPOC and engagement ways of working. In liaison technical/service capability owners, you will document the technical landscape of the site ensuring its current and future performance will meet business needs. You will also document the workforce requirements to enable effective delivery of world-class services.



Responsibilities

* Proactively manage expectations and enable colleagues to exploit our services at a site level through communication, education and awareness
* Attain service performance levels of locally owned services, utilising standardised dashboards and visual performance management techniques to see daily, weekly and monthly service attainment, risks and issues and linkage to service improvement plans
* Operate a high level of knowledge of key ITSM toolset and processes, performance measurement platforms and reporting capabilities
* Support the delivery of asset build/provision services in the site collaborating closely with Direct Channels Lead for relationship with the service delivery partner
* Support project planning and delivery for site impact and change.
* Ensure IT is carried out in a compliant manner, including asset management, SOx, GxP and IT security
* Partner with IT Quality Management & IT Security experts to ensure input of specialist knowledge for compliance aligned with regulatory requirements, customer expectations and IT strategy
* Champion the use of ETS technology and service catalogue adoption across the site
* Identify and implement opportunities to automate, consolidate or rationalise IT service delivery in the site in agreement with service owners
* Support the Remote Channels Lead to ensure IT Remote Service Channels are developed, promoted, adopted and content is enriched for local use in local language in the site
* Responsible for driving a culture of self-service and use of global workflows to drive further efficiencies across the site
* Be part of a strong local technical team focused on colleague centricity and relationship management, attention to detail, 'right from me' demeanour and take end-to-end ownership



Requirements

This role is a fantastic opportunity for someone who has a passion for delivering world-class service continually, along with solid experience of service delivery and exploitation. You have the ability to lead, influence and mentor others, as well as collaborate effectively across your region.

You will also need:

* Experience leading teams
* Fluency in English written and spoken, Swedish beneficial but not essential
* Solid experience in the Bio/Pharma or Retail industry
* Deep technical understanding across a range of technologies/domains.
* Superb communication, engagement and relationship management skills
* Ability to run local negotiations, expectations and resolutions.
* Experience in working in a standard/governed/compliant environment
* Consistent record of owning and delivery IT Services in medium organisation
* Profound knowledge of ServiceNow ITSM Toolset or similar
* Experience handling local vendors, contracts, renewals, RFP activities.



Why join us

We're a network of entrepreneurial self-starters who contribute to something far bigger. There's a diversity of expertise in our Technology group that's unique to AstraZeneca - it allows us to dive deep into exploring new leading-edge technology.



About AstraZeneca

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease.



SO, WHAT NEXT?

Are you up for an exciting challenge and ready to make a difference? If so, hit Apply today - we can't wait to hear from you!

Open date: 18/05/2022

Close date: 09/06/2022