Excellence Leader, Order and Distribution

Do you want to be an important part of shaping the future Service Market Logistics Value Chains, solutions and services for the Volvo Group brands? Do you get energy from picturing the future as well as from leading the journey to realize the vision together with stakeholders and teams? Do you focus dealer and customer value and enjoy collaboration cross processes, functions, regions and Brands to excel in todays and future performance.
 
If you recognize yourself in this and are ready for a new challenge, you might be the candidate we are looking for!
 
Operations Excellence (OE) is a function within SML responsible to develop todays and future way of working and secure Value Chain excellence through global principles, standards and best practices across the different regions in the SML organization. Operations Excellence lead the strategy work, innovation and change agenda with the aim to deliver uptime through sustainable logistics offers and value driven performance. Operations Excellence make sure that the operative regions work in a standardized, harmonized and effective way utilizing innovative solutions and best practices. Operations Excellence also manage and develop global commercial packaging, as well as being the host function for SML VPS way of working.
 
Order and Distribution is a function within Operations Excellence and SML responsible for driving Excellence in the process areas Order to Delivery, Transport, Dealer service & support and Returns.
As an Excellence Leader within Order and Distribution you will secure future operational excellence through identifying opportunities, exploring new concepts, develop principles & standards, and improve Service Market Value Chains that enhance dealer business and enable Volvo Group Customer Success. You demonstrate Value Chain leadership and team up with colleagues cross the E2E Value Chains within SML as well as at our Brands and with other partners.
You have a solid Supply Chain background and you have proven examples of successful Supply Chain transformation/improvement projects. You have the skills to lead and drive implementation of identified Best Practices together with the line organization. You are a real team player that feels very comfortable to work in global networks. You will lead and contribute to the development of the Service Market Value Chain. You always strive to develop further in your role and have a genuine desire to build positive relations, within and outside the Operations Excellence Function.
We work together with all Truck brands and Business areas. What we do has a direct impact on dealer simplicity and on the satisfaction of our customers. With us, you can push your own professional skills and drive change together with committed people. We are in an exciting development phase – join us and create a new future together!
 
Main activities and responsibilities:
Lead development of process flows and connected principles with an E2E Value Chain perspective securing performance targets and Value Chain maturity.
Develop excellence roadmap for dedicated Value Chain areas and ensure alignment with business strategies
Lead and support the execution of the plan and review progress, drive change activities as stakeholder management and communication.
Manage business demand and balance multiple requirement, act as Business Need Request Driver
Continuously improve skills and knowledge of leading practices and awareness of industry trends. Benchmark activities, keep track of trends and enable an innovative culture
Manage needed value chain networks and teams
Development and Continuous Improvement of Best Practices (BP) using the customer view and E2E perspective. Support pilot and follow up implementation of BP.
Enable cross business area and cross functional collaboration, learning and sharing.
Ensure that the customer’s requirements and expectations on the process are known and fulfilled where ever to process is executed.

 
Qualifications:
The position works in a highly dynamic and flexible environment where diversity is favored.
The right person holds the following key qualifications and competences:
Very good understanding of the Service Market Business and a customer value oriented mindset
Experienced leader, managing departments or teams
Excellent knowledge in the E2E Value Chain perspective including connected industry standards and best practices.
Very good skills in business process management
Ability to drive change and lead problem solving and continuous improvement activities applying the VPS Concept.
Strong leadership skills and networking capability with proven ability to facilitate cross-functional, cross-business unit teams on various levels.
Excellent communication and presentation skills.
An innovative mindset, positive personality and a can-do attitude
Excellent proficiency in the English language is required

 
 
You will be a part of a team where we follow the principles. We…
always focus on customer and business value and strive for simplicity and deliver with quality, speed and precision.
take leadership cross process/ cross functional when solving problems and closing opportunity gaps.
have a passion to learn and evaluate our competence level towards demands of expertise and continuously develop to close any gaps.
use a Value Chain Excellence and lean perspective when developing process flows and setting requirements on supporting solutions and tools.
welcome problems and identify opportunities and utilizing the right method for the right initiative.
create success through collaboration, trust, transparency and leveraging from each other and our colleagues within the Volvo Group.

 
You will be part of a team were success is created by collaboration, transparency, passion and leveraging from each other and our colleagues within the Volvo Group.
 
The work is guided by the Volvo Values: Customer Success, Trust, Passion, Change and Performance.