Executive Assistant

Reporting to the Regional EA Manager, the EA will provide executive level administrative support to up to 3 Partners.
Key Responsibilities:
Daily Administration (60%)
• Maintain diaries for Partners, scheduling internal and external meetings, conference calls, video
conferences, communicating with clients and infrastructure staff as appropriate.
• Coordinate travel and accommodation, book cars, rail tickets, etc.
• Prepare letters, proposals and other documents
• Prepare monthly timesheets and expense reports for each assigned Partner
• Assist with greeting clients, booking and setting up meeting rooms and organizing catering.
• Assist in organization of Partner files and offices.
• Assist the Marketing Department with the coordination of customized mailings.
Client Development (30%)
• Understand Partner’s key client and sales goals and support them by:
• Maintain list of contacts and business activities in address book and CRM database.
• Track and maintain sales activity/pipeline (e.g. who we have called upon, how far the discussions have
progressed, what we have promised by when, and follow-up with Partners as necessary).
• Proactively spot clients that haven't been called upon and/or who need follow-up; arrange meetings
accordingly.
Coordinate travel efficiently by grouping client meetings where possible ("you're in Paris to see XYZ
Company, shall I try to set up a meeting with X Company because we haven't spoken to them for
three months").
• Develop excellent rapport with client assistants to further develop the client relationship.
• Execute requested follow-up calls for client mailings.
• Become familiar with the Practice themes and Oliver Wyman ‘products’ to develop confidence in
setting up meetings with clients.
Team Support (10%)
• Provide coverage for EAs when out of the office to ensure seamless support to Partners
• Provide short-term coverage for Partners who may be in the midst of an EA assignment transition or
who are new to the Firm.
• Provide training and support to new EAs.
• Participate in team meetings and projects with an eye to improving processes and the overall
performance of the EA team.
Person Specification:
• Minimum of three years’ experience working in an administrative or customer service position.
• Experience in management consultancy, financial services, and/or a similar professional services
industry a plus.
Skills and Attributes:
• Strong service focus – dedicated to meeting the expectations of all staff through securing effective
relationships with clients and executing deliverables to the highest standards
• Excellent verbal and written communication skills and able to deal with people at all levels across a
multicultural environment.
• Poise and judgment
• Ability to maintain and respect confidentiality
• Proactive team player who has experience of and has enjoyed working as part of a team. Willing to
offer assistance when there is down time.
• Ability to juggle several tasks at once, to prioritize and manage own time - Not a clock watcher or
someone who is unwilling to step outside their job description
• Self-starter, quick study, confidence and ability to work with little guidance
• Ability to take constructive feedback in stride and incorporate feedback quickly.
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment.
• Methodical, organized, excellent attention to detail and stickler for accuracy.
• Flexible attitude, hard-working and results driven.
• Finally, we are looking for someone who will be committed to the company and add to the life and
culture of Oliver Wyman.
Technical Skills
• Good Word, PowerPoint and Excel skills.
• Working knowledge of Outlook, a plus.
• Knowledge of CRM systems (Microsoft Dynamics), a plus
• Touch typing speed of 50-60 wpm. A formal typing qualification would be useful, but not a necessity