Experienced Interaction Designer

When joining Verisure, you will be part of a company that makes a difference!
Verisure is a global leading provider of professionally monitored security solutions. We are an international company with a start-up mindset, fast, agile and lean, high performance and value-driven.
The Verisure Group creates services and products for smarter, safer and more secure homes, serving customers throughout Europe.
The role:
The Interaction Designer is a key member of the Verisure Design Group. The role will be based in our Malmö R&D centre where some European travel may be required eventually.
The position of Interaction Designer is fundamental to delivering world class interaction design across the Verisure product portfolio.
You will be instrumental in evolving our customer touch-points, as technology, behaviours and design patterns evolve and change.
The Interaction Designer will be responsible for leading the creation, development, refinement, and documentation of innovative interaction design solutions that are in line with the design objectives and goals of Verisure.
The position will work on both tactical projects and programs as well as more strategic and explorative workstreams.
The Experienced Interaction Designer shall be:
A Problem Seeker; a person with an analytical brain, who uses a range of tools and methods to find the root cause of customer problem(s).
A Problem Solver; a person who will leave no stone unturned in their quest to solve customer problems and iteratively validate design concepts.
A Change Maker; a person with the ability to synthesise design process and research and use it to their advantage when managing business objectives and stakeholders, ensuring that design direction is carried through into the final product offering.
A Design Champion; a person who stands up for customers and makes sure that their voice is heard and understood throughout the process.



Main Responsibilities
Main responsibilities will include supporting the business in all aspects of Interaction Design.
Key tasks include but are not limited to: 
Take lead in shaping, developing and delivering new product & service experiences from early concepts to detailed design and implementation.
Define, design and iterate user interaction concepts and solutions for a variety of digital touchpoints including Web, Mobile App and dedicated HMI’s.
Ability to scope, size, plan, and drive tactical design work.
Create wireframes and user flows to best illustrate and document a service in detail. Create user interaction specifications for Applications and Services adhering to industry best practice.
Iteratively prototype and test solutions using low and high-fidelity tools as required.
Envision, articulate and communicate concepts across all touchpoints of the customer experience journey (At Verisure this not only covers daily use of the product but also the way in which the product is sold, installed and maintained).
Identify and drive continuous improvements of existing products and services to improve the overall user experience. Identify and use metrics to guide and structure this process.
Ability to take detailed requirements and make design specs with little to no assistance. Handle loosely defined requirements and make more refined design requirements.
Working closely with stakeholders such as PM’s, Front-end developers, UX Researchers and other design team members to bring designs to life, balancing user needs, business requirements and technical constraints.
Have an understanding of modern project management methodologies (e.g. agile, lean UX). Be aware of the latest digital trends and industry best practices and use this knowledge to evolve products and features when and where it is appropriate.
Advocate new tools, methodologies and better practices to drive learning and development of the User Interaction function.


What you bring
5+ years of experience working as an interaction designer within a Corporate Design Group or reputable Design Consultancy.
Documented experience of digital design solutions that have been released to the market.
Experience working with senior stakeholders, clients, functional leaders, software developers and software engineers.
Proven track record of utilising research insights to inform design decisions and directions.
University degree in Design or a Design Related subject, preferably BA or BSc degree.
Fluent in English, both written and spoken.


Good to have
Experience working in an international environment.
Experience working in a distributed environment, with stakeholders/design team in multiple locations/sites.
Experience documenting and defining interaction related to physical hardware.


Personal Characteristics
Committed to delivering world class user experiences.
Team player that takes an active part in building an inspiring work environment.
Proven ability to create collaborative relationships with stakeholders and peers in a matrix organisation and be recognised as a value-added partner and resource, working in multicultural teams.
Be the voice for the user in a room with people who hold their own respective points of view. Argue for the best user experience while also respecting the different business, market, and technological needs in the decision-making process. 
A match to our culture, the successful candidate will have high energy, flexibility, fantastic communication skills (both written and verbal) and huge amounts of drive.
Familiar with current home security / smart home technologies
Pro-active, driven and willing to listen, observe and understand real user needs
Strong knowledge of design thinking practices and methodologies

Öppen för alla
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