Experienced IT Service Specialist

Do you see yourself as an outgoing person with an interest in IT and a passion for helping others?
We are now looking for an Experienced IT Service Specialist for our Packaging Materials, IT Operations team. In this role you will have the exciting opportunity to join our Future Mill 2030 journey where we in IT have an important role!
Career for a better climate. Every day.
Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials, wooden construction, and paper, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. Sustainability and responsible business practices are deeply embedded in our strategy.
Packaging Materials division aims to lead the development of circular packaging, providing premium packaging materials based on virgin and recycled fiber. Addressing the needs of today's eco-conscious consumers, Stora Enso helps customers replace fossil-based materials with low-carbon, renewable and recyclable alternatives for their food and drink, pharmaceutical or transport packaging. A wide selection of barrier coatings enables design optimization for various demanding packaging end-uses.


About the position
As a Service Specialist, you will handle both end user IT equipment and applications. Install and deliver workplace devices like laptops, desktops, peripherals and mobile phones including applications. You will also act as second line onsite support when needed. We support both more traditional IT equipment but also advanced research equipment at our laboratory.
Additional work tasks will include:
· Contact with external vendors
· Contribute to further automate and improve our IT processes and tools.
· License handling
· If possible, also be able to support the users within applications, reporting, data access etc.
You will be part of an amazing team of 20 IT colleagues that run and develop the local IT environment at Skoghall Mill, Fors Mill, Forshaga Plant and Research Center Karlstad. Home office will be at Research Center Karlstad but part of the work will also be done at our production facilities at Skoghall and Forshaga. There are also co-operations with other units around the world and our central Group IT organization. You will report to Manager IT Cluster Sweden.
What we are looking for
In order to succeed in this role, you are passionate to help people and improve ways of working. You have experience from handling IT infrastructure and troubleshooting basic hardware and application installations. You also know Microsoft Office 365 application suite. Previous experience and knowledge about any of the following areas is considered as a benefit, but is not mandatory: MS Autopilot, MS Intune, MS Power platform, programming languages, database, server, network & communication.
You will be a point of contact for employees when it comes to IT relatable questions, therefor we put emphasis on your curiosity, social skills and ability to give great service.
Since you will work in a global environment, English proficiency both in written and verbal is a requirement and Swedish is seen as advantage.

What do we offer?
The position offers great possibilities to grow, get more responsibility and by that proceed in your career. We believe that our employees are key to our success. We offer a total rewards package to engage our employees, including elements such as compensation, employee benefits, professional development, growth opportunities, recognition, and wellbeing. Joining us, you will be a part of the journey Stora Enso is on – transforming from a traditional forest industry company, into a renewable materials growth company.
How can you apply for this role?
You can only submit your application to us by using our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible but latest by 30th of October.
Depending on the role, we might invite you to a video interview and/or aptitude tests. Also, our recruitment process could include pre-employment actions such as background, reference and health checks as well as a drug test. If you would like to learn more about our recruitment process, please visit our career website.
Recruiting manager Ulrik Bertilsson, Manager IT Cluster Sweden, ulrik.bertilsson@storaenso.com is happy to answer your questions about the position. Other questions can be directed to Recruitment Specialist Christian Sperling christian.sperling@storaenso.com.
We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.
Welcome to work in the renewable materials company!