Experienced UX Researcher (699686)

Our Exciting Opportunity
Ericsson is seeking a new member to join the Design and User Experience (DUX) team. In this position, you will be involved in several internal projects of varying complexity and requiring different statistical approaches. We need you to help us resolve the issues in our software portfolio using user research, data collection, and analysis.
Your strength is research, and you work collaboratively, think strategically, and come up with creative solutions. Your responsibilities include understanding users' needs, crafting and delivering compelling experiences, and assisting organizations in scaling up. You will bring a positive, adventurous attitude to your work, with a drive to be relentlessly dedicated to quality outcomes, and a thirst for continuous learning.
The goal of your role will be to build a data-driven user research culture by using quantitative and qualitative user research methods, collecting and analyzing data from various sources, and interpreting it using tools and techniques. We need your help in developing our new usability lab, assisting in setup for usability tests and handling data quality assurance and analysis.


You will
Using the wide range of research approaches in your toolkit, including but not limited to: contextual inquiry, in-depth interviews, longitudinal qualitative research like diary studies, co-creation and/or PAR, validation research, usability/task analysis, secondary research, trend scanning, surveys, analyzing data sets, etc.
Carry out and make decisions on statistical analysis of acquired raw data, using flexible and multiple approaches that can provide practical insights and design outcomes.
Conducting workshops and co-creation sessions based on the user research.
Synthesizing multiple data sources and insights into communication documents that present a clear message about the biggest implications for stakeholders.
Create processes for data sharing within the DUX team, and implement the new tools and methods you see in the market.
Helping translate both primary and secondary research findings into outputs that support ideation and concrete solutions (e.g. experience maps, data visualizations, conceptual frameworks, etc.)



To be successful in the role you must have:
Degree (bachelor's or higher) in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.
Minimum of 3 years’ experience of industry experience within a research setting.
Organizational skills and ability to lead multiple projects.
Experience with research design applying various methods (i.e. usability studies, contextual inquiry, surveys, etc.).
Relevant product research experience, either in an end-to-end, usability, or generative setting.
Working experience with web, App analytics via Google Analytics, Adobe Analytics, or other platforms.
Expertise in survey tools and experience of survey methodology.
Understand complex SW product architecture.



Who are you
As a Senior User Experience Researcher at Ericsson, you have the chance to create a positive impact on billions of people around the globe using telecom technology, so you should be comfortable to accept new experiences with resiliency and adventure. It is imperative that you are passionate about handling user data and have the ability to work in an iterative fashion, and be flexible, adaptable, and collaborative. As you will work closely with several UX Designers, you should have a good understanding of UX / UI Principles and feel comfortable taking initiative and making decisions.
It is likely that you are motivated by at least some of these factors:


Passionate about user-centric findings of the needs and perspectives of users.
Work in cross-functional agile teams.
Do awesome things, such as helping your team build a data-driven testing environment.
Love user testings and to work with our newly built UX Usability Lab.
Driving change, explore and get out of your comfort zone.
You are positively challenged by innovation engineering environments such as Ericsson.



What´s in it for you?
Here at Ericsson, our culture is built on over a century of adventurous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.


What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process


Application:
We look forward to receiving your application in English. Please note we cannot accept applications via email.


For specific questions please contact Recruiter: Aleksandra Rusa-Warda aleksandra.rusa-warda@ericsson.com
You will report to UX Design Section Manager.


Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.