Experis IT söker en Support Manager för kortare uppdrag!

Experis IT erbjuder kompetensförsörjning av chefer och specialister inom IT via konsultverksamhet, rekrytering och projektlösningar. Genom att kombinera vår branscherfarenhet med vår kunskap om människans potential får vi såväl individer som verksamheter att växa och utvecklas. Experis IT finns på ett 30-tal orter i Sverige och i mer än 50 länder världen över.

About the Assignment

As a Support Manager you are responsible for the Service Area that includes Retail Web, Retail Mobile Apps, ecommerce order and sales flows. You will have an overview of the current support status as well as proactively work to decrease the incident volume and shorten the incident solving time. This will always be done with focus on the End User Satisfaction and End User Productivity.
You should proactively strive to maintain secured service, short-term and long-term, by working closely to all of the service teams.

Job Qualifications and Competences

For the position as a Support Manager we believe that you have a couple of years of experience within Service Management. You are a person who is able to build good relations; you have therefor no problem getting people to cooperate with the goal of solving problems for the End User. As a Support manager you need to be organized and a good planner to be able to prioritize paralleled activities. Knowledge within IT Business processes, End User needs and Support Services are advantageously as well as knowledge within Problem Management and ITIL.

As a Support Manager you are able to see the whole picture. Furthermore, you are a good listener by tuning in, but at the same time you are also able to make demands when needed. We also believe that you have great analytical and communication skills, with excellent skills in oral and written English and Swedish.

Contact information

You apply for this position only with registered or attached resume in English at www.experis.se. If you have any questions regarding this position please don't hesitate to contact Hanna Iván at Experis IT, , 040-660 63 13. The selection will be ongoing so apply therefore as soon as possible!

Welcome with your application!