Expert IT Technician

Blue Eye offers creative solutions through engineering expertise. We carry our experience and knowledge with the best professionals in different disciplines to offer optimal solutions to our clients.


As an employee or a sub-contractor, working within the Blue Eye family, we encourage you to share your ideas and experiences. This enables our teams to increase their knowledge and deliver high quality product development as well as strengthen our competitiveness as a company.


 




Description
The assignment is for an OnSite IT technician.

Acting as back office support and 2nd line for end users in scope for customer IT, support includes hardware (PC & Peripherals), software installation, fault analysis and user administration from an IT perspective. You will be part of a dedicated team providing support across all business areas. The support organization is structured around regular ITIL framework, but agile experience is a plus as all IT backend teams are structured according to agile way of working.

Tasks
• Monitor, handle and follow up support cases from Servicedesk.
• Service and support on client installations, workstations, miscellaneous IT equipment
and server administration (OS, hardware)
• Implementations, troubleshooting, software/ OS / network.
• Actively communicate with Servicedesk responsible about deviation, interference and
divergences.
• Administrate cases within the Servicedesk system.
• Administrate asset handling within the Servicedesk system.
• Suggest continuing service improvement within Servicedesk organization to Servicedesk responsible.

Qualifications
• 10+ years experience with support and troubleshooting on Windows based environment.
• Solid experience in supporting commonly known software (MS Office Suite)
• Experience in support IT client hardware and peripherals
• Knowledge in IT Infrastructure
• Knowledge of videoconferencing systems
• Knowledge in Mac & Linux client-based environment
• Excellent communication skills
• Fluent in Swedish and English or Chinese and English

Terms
As a Blue Eye employee, you are not just one of many, you´ll be part of our family.


We believe that the happier you are at your work, the better performance you´ll have. We achieve this through constantly and carefully listening to the needs of each of our employees.


For Blue Eye the most important thing is our employees, therefore we give constant training in different topics, as well as constantly looking for benefits that actively increase employee satisfaction.


We always have challenging assignments waiting for skilled and dedicated engineers, so we invite you to join the team and be part of our family.