Expert Services Senior Consultant

We are looking for an Expert Services Senior Consultant to join Syncron’s Customer Excellence team in our offices in Munich, Stockholm or Warsaw. As a Consultant you will advise our customers on their agenda to transform their service and after-sales business into a competitive differentiator. Relying on the Syncron service platform that offers domain-fit solutions for inventory optimization, pricing strategy and IoT technology drivers, you will help define, configure, test, and deploy game changing business solutions in state-of-the-art architectures. Our international customers are leading companies from the construction equipment industry, automotive, rail, aviation, and other related fields.
During the ramp up period you will get familiar with Syncron’s products and processes by utilizing our eLearning platform and participating in actual customer projects. Your personal mentor and the members of your international project team will support you to quickly learn what you need. As you grow you will be given more senior responsibilities. Our career framework offers guidance, whereas you have strong impact on proactively designing your personal development.
WHAT YOU WOULD DO
You are in the first line to ensure Syncron customers realize the most value from our solutions, by
Designing business processes based on Syncron’s standard software solutions
Gathering, analyzing and documenting customer requirements
Setting up Syncron’s solutions to enable customer value
Modelling and fine-tuning business parameters to optimize solution fit
Validating configuration and enabling users to realize customer value
Identifying needs and additional services to optimize customer value
Leading customer stakeholders through the implementation project
Collaborating with Syncron Customer Success Managers to drive customer satisfaction
Collaborating with Product Management department to improve Syncron solutions

WHO YOU ARE
You are an awesome colleague, always see the possibilities and accept challenges to grow your horizon. You
have completed university with a qualified degree, preferably in Industrial Management or Economics
worked a minimum of 4 years in an Inventory or Pricing Management environment
are interested in leveraging Information Technology to achieve business objectives
take accountability for your customer’s needs and aim to deliver best results for your clients
are able to understand and document customer requirements
explain complex processes easily understandable
enjoy presenting to a group and lead through a workshop to achieve set objectives
have a structured work approach and stick to your goals
fluently communicate in business English in person or writing
are happy to travel the world to occasionally spend time directly with your clients

THE ICING ON THE CAKE
You can bring your application to the top of our list, by having
Experience building business solutions based on standard software
Experience in Pricing or Inventory optimization projects
Strong experience in after-sales domain
European language skills, i.e. German, French or Spanish

WHO YOU JOIN
As a member of Syncron, you’ll be part of an inclusive and diverse workplace, where we want you to be yourself. Our truly global team is committed to supporting one another from locations all over the globe; be it Tokyo and Bangalore, Chicago and Atlanta, or Stockholm, Munich and Warsaw. Along with continuous learning, you’ll have the chance to work and interact with innovative people from different cultures. We gain passion from our team spirit whether it’s during a typical Swedish Fika (a fun tradition we took over from our headquarters), virtual coffee breaks, vivid workshop discussions and impulses, or our epic events (that will hopefully also be back in physical shape soon). This is how we stay innovative!
To support our societies on their way to a sustainable future, at Syncron we are creating a new world for manufacturers by helping them leverage state of the art technology towards extended product lifespan and repairability in a future of Product as a Service. From industry leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators. For more information, visit syncron.com.