Factory Desk Support

Factory Service Desk is a solution-oriented Service Desk.

The Service Desk deliver both support for the application portfolio for Manufacturing and Logistics and critical infrastructure components such as network, storage and shop-floor equipment.

Types of application that are included in the application portfolio:

- Production Control Systems
- Warehouse Management Systems
- Location systems
- Facility Management systems


Example equipment that our end-users can call about:

- Vehicle mounted PC's
- Vision and ID-systems (Cameras)
- Industrial PC's/laptops/Thin clients
- Industrial handheld PDA’s or scanners
- Laser and label printers


Network equipment



Skills:

Required Qualifications

- Basic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying.
- PC’s: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions.
- Tools: Hand on experience on ITSM tools like Service Now.
- Service Desk: 1-2 years of experience from IT Service Desk is required
- Driver’s license: Swedish B-license
- Native Swedish speaking skills




Meriting Qualifications

- Active Directory: Knowledge of how to create accounts and basic GPO knowledge
- Client OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions)
- Server OS: Experience from Windows Server systems, OpenVMS systems is qualifying
- Network: Experience of Cisco switches and routers
- ITIL: Basic understanding of ITIL processes
- Knowledge and experience from the automotive industry and/or industrial equipment is an added advantage
- Leadership experience




Soft skills:

- Excellent communication skills, both written and verbal in Swedish (native) and English
- Humble approach towards both duties at hand and colleagues
- Good troubleshooting skills
- Can perform under stressful situations
- Strong coordination skills
- Leadership experiences


Ability to work independently as well as in a team