Field Application Specialist

Job description
TECAN, leading global supplier of laboratory automation products for life sciences and applied markets is hiring a Field Application Specialist Liquid Handling based in Stockholm.

In this role, you work together with our customers on method development, improvement of customer processes, testing, implementation and training. You also assist TECANs sales-team and provide application support during pre-sales activities. In this process you gather information about customer requirements and provide customized solutions to each clients’ specific needs. The role
also includes installations, hardware repairs and preventive maintenance.

TECANs customer are found in academic research and/or hospital laboratories. Our Nordic headquarters are located on Sveavägen, Stockholm, but in this role you will mainly be working from home or at customer sites. The territory of this role is Stockholm and a minimum of overnight traveling is required.

Responsibilities
Perform instrument installation, implementation of application, maintenance, troubleshooting, repairs, customer training, sales support and sales
demonstration of all Tecan products
Solve customer problems and ensure maximum availability and functionality of the instruments
Escalate issues regarding customer complaints, exceeding deadlines and other
critical occurrences
Share information obtained from unique problems or specialized training to the Tecan organization
Keep record of service calls and other service documentation according to
company policy
Support sales representatives at their sales efforts, product demonstrations and trade shows
Participate in meetings, conferences, workshops and trainings
Handle correspondence and other administrative work in connection with the job
Support and perform quality assurance related activities




Qualifications
For this role, we are looking for candidates with a scientific background, preferably with hands on experience from laboratory techniques. Knowledge of automated workflows is advantageous, as well as in-depth understanding of diagnostics and/or genomics. You are customer focused, and are an exceptionally good listener with ability to quickly understand and prioritize customer requirements. Excellent listening, verbal, and written communication skills are required.


You have a BSc, MSc or PhD in a life science related discipline.
Experience of laboratory work (f ex DNA/RNA purification, NGS sequencing, protein purification/analysis).
Laboratory automation experience is strongly meritorious, as well as understanding of sample workflows in biomedical / research /diagnostic laboratories.
Understanding of laboratory workflows and optimization of sample handling.
Experience, or a genuine interest in programming languages such as VBScript, VB .NET or similar.
Great communication and social skills. You are an effective listener, and seeks first to understand before providing a solution.
You have project management skills and plan your work efficiently.
You have a positive attitude, strong interpersonal skills and are customer focused.
You have a driving license and the ability to travel.


About the company
People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that’s the world in which Tecan plays a vital role – helping advance healthcare – through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.

Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

Our values - trust, highest standards and ambition - are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – “Always there for you.”