Field Applications Specialist IHC ISH

Responsibilities:
Provide expert technical support on all Biocare Medical instrumentation & products via remote communication and on-site visits.
Provide proficient product usage training, optimization of experiments and assistance with advancement of sales process.
Provide technical direction and support to customers/field sales on operation, maintenance, and correct usage of company products.
Completion of documentation associated with job function, including client communications, field applications reports, expense submissions, training documentation and completion of SFDC in a timely manner.
Assist with Applications training, in-house Technical Support, and open territory coverage as assigned.
Work closely with sales and marketing customer care, QA/QC, research, and development to address customer concerns, determine corrective action and customer follow-up in order to achieve goals and ensure client satisfaction.
Participate in tradeshows, seminars, and workshops as required.
Adherence to all Biocare Medical policies and procedures.
Provide support to EMEA commercial Team members as requested.
Optimize Biocare reagents on competitive platforms as requested.
Other duties as assigned by Management.


Requirements:
Bachelors’ Degree preferred in Biology, Chemistry, or a related field. Two to five (2-5) years related experience in laboratory environment and IHC/ISH/FISH experience. HT/HTL (ASCP) certification preferred
Ability to work on the most complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations.
Ability to accomplish all tasks assigned by manager with minimal supervision.
Ability to create, organize and follow complex and/or detailed technical procedures.
Ability to efficiently address & solve problems independently.
Ability to interact and communicate professionally with clients to resolve routine and non-routine product/instrumentation related issues.
Maintain professional certifications, technical acumen, and overall developments in related fields.
Possess expert technical knowledge on all the use of all Biocare products and instrumentation.
Microsoft Office Suite proficient to include Word, Excel, and PowerPoint.
Excellent verbal and written communication skills.