Field Automation Specialist Denmark

Job description
Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products? Then look no further and join our Nordics team in Copenhagen, Denmark as Field Automation Specialist Denmark.

In this challenging and important role, you perform technical and application support activities such as on-site or remote support, installations, maintenance and repair of instruments, training of customers, and demonstrations. TECAN’s customer are found primarily in academic research, pharma industry and/or hospital laboratories. 

You belong to an experienced team of application specialists and field service engineers who all share the passion for Life Science, Technology and our customer’s applications. Our Nordic headquarters are located on Sveavägen, Stockholm, but in this role you will mainly be working from home or at customer sites. The territory of this role is Denmark and a minimum of overnight traveling is required.  

This role will suit someone who is self-motivated and enthusiastic and enjoys working independently as well as part of a team. You are action and solution oriented and customer focused and have strong analytical and diagnostic skills. 



Responsibilities


Perform instrument installation, implementation of application, maintenance, troubleshooting, repairs, customer training, sales support and sales demonstration of all Tecan products
Solve customer problems and ensure maximum availability and functionality of the instruments
Escalate issues regarding customer complaints, exceeding deadlines and other critical occurrences
Share information obtained from unique problems or specialized training to the Tecan organization
Maintain record of service calls and other service documentation according to company policy
Maintain appropriate parts inventory
Support sales representatives at their sales efforts, product demonstrations and trade shows
Participate in meetings, conferences, workshops and trainings








Qualifications
For this role, we are looking for candidates with a degree in either a life science related discipline (biology, chemistry or similar) or engineering. Hands on experience from troubleshooting and preferably technical repair of laboratory instrumentation / medtech or other technically complex equipment is highly desired. You have a genuine technical interest as well as knowledge and interest in computers and softwares. Programming knowledge (e.g. C#, .NET, VB Script, Matlab) is meritorious. Fluent in both English and Danish is required. You have a driving license and the ability to travel. 

You are customer focused, and are an exceptionally good listener with ability to quickly understand and prioritize customer requirements. Excellent listening, verbal, and written communication skills are required.


B.Sc. in a biological or relevant technical subject. Additional Ph.D. in a biological subject a nice to have.
Experience of troubleshooting, installations and/or technical repair. 
Hands on experience from laboratory automation or other medtech experience is strongly meritorious, as well as previous experience from customers within in biomedical / research /diagnostic laboratories.
Computer and software literacy, preferably with some knowledge in programming languages such as C#, .NET, VB Script, Matlab.
Great communication and social skills. You are an effective listener, and seeks first to understand before providing a solution. 
Fluent Danish and English language skills are a must
You have project management skills and plan your work efficiently. 
Must be self-motivated and enthusiastic, have excellent interpersonal skills and enjoy working independently as well as part of a team
You have a positive attitude, strong interpersonal skills and are customer focused. 
You have a driving license and the ability to travel.





Application
In this recruitment, Tecan is collaborating with Randstad Science & Engineering. For questions regarding this role, please contact recruitment consultant Peter Janson, peter.janson@randstad.se +46766287150. Please send your application online as soon as possible.

About the company
Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – “Always there for you.”