Field & in-house service technician with sales function

Are you an experienced technician who enjoys variation and many contacts in your work? Do you want to be able to influence your work environment, develop your skills and take responsibility for the results in your role as a service technician? Do you have a background in mechatronics?
Then we have an open position for you.
About the position
Tangra AB and its subsidiary Fagon AB is looking to expand our organisation with a service engineer to work both in-house and in the field, and to develop our customer service offer to the next level.
You will be responsible for the whole after sales business area. This means that you actively target and acquire the customer, plan your service interventions, carry out the service job, order spare parts, manage spare parts inventory, invoicing and following up.
The products we work with are mainly welding and cutting machines that are dropped off or collected to our service and repair centre in Eslöv, as well as stationary machines that are serviced on-site all over Sweden.
You will also be responsible for the installation and starting up of complex CNC-controlled equipment among other things.
Travel is a big part of the job, both to customers in Sweden and our suppliers around in Europe and Asia.
You will also be expected to draw up service contracts and selling them to new and existing clients.
It is important to be available to the customer also out of normal working hours.

About you
To succeed in this role you must be prepared to work independently and quickly adapt to every situation. You will need to solve problems that are electronic, mechanic or software related.
You have a background in mechatronics, electronics or electric engineering and you are also skilled in mechanics and software.
You feel comfortable in initiating new contacts and you have no problems to communicate with customers verbally as well as in writing.
It is very important to us that you are carrying out your duties in an efficient and orderly manner. You have a profound understanding that the customer is your ultimate boss and is also the one who is paying your salary.
Heavy lifting can occur so good physical shape is a must.
It may happen that a customer has a breakdown f ex during a weekend and then it is important to be available and flexible.

Important for this position is:
· Initiative and taking ownership of our service offer
· A deep interest for technical matters and experience in electronics, mechanics, automation, software and even hydraulics
· Basic knowledge about welding techniques
· Knowledge about CNC-control software and diagnostic software
· Understanding of the economical aspects of running a company
· You speak very good English and preferably also Swedish and German.
· You have a class B driving license.
· If you have license for forklift, crane and hot works it is an advantage.
· Keeping your place clean and in good order

Your personal suitability and attitude will weigh heavy in our selection process.

What are we offering
We are offering a full time position in a stable company with a lot of freedom as well as responsibility where you are free to develop yourself and our service offer and to build profitable co-operations with our customers. As the company grows, there is a good potential to be promoted to a senior level in the business area service further on.
We will also arrange for training on the range of products that we offer.
The position is permanent, with a 6 month probationary period.

About us
Tangra AB and Fagon AB sell high class equipment to the metal working industry as well as to distributors in Sweden. We are part of a company group founded in 2014. Fagon was founded in 1986 and is part of the Tangra Group since 2020.
Our partnerships with suppliers and customers stretch back more than 2 decades.

Other information
We are considering applicants as they send in their applications so do not hesitate to send in your CV as soon as possible. The position is available immediately.
Salary is negotiated individually.
You will be issued a service van for use in the line of work.
Working hours are flexible but generally 40 hours per week, 07.00 to 16.00
Some of our customers are in the nuclear power, military and law enforcement sector. Therefore you must have a clean criminal record.

Please send your application with CV and a cover letter where you describe why you want to work for us. In your application, be very specific in describing your knowledge of electronics, mechanics and software. Please also mention your salary expectations. We will also require references from your previous employers.
Send applications to p.marriott@tangra-group.com and please put “Application service engineer” in the subject line.

If you have any questions, please contact our managing director, Philip Marriott on phone +46 72 55 66 900 or email p.marriott@tangra-group.com.