Field Informant for Thailand (based in Sweden)

At Transfer Galaxy we have developed a digital platform for cross-border remittance.
With the help of technology, we make remittance cheaper, safer and smarter while helping our customers to save on expensive fees when sending money to support their loved ones.
We are now looking for two excited and driven Field Informant to be a part of Transfer Galaxy’s growth success. As a Field Informant, you'll be one of the first in line to have contact with our customers and work with enhancing the customer experience.
Key Responsibilities:
Manage incoming customer service inquires for non e-ID countries per phone, chat and e-mail
On-board and help the registered customers to complete the customer
journey and make the first transaction successfully.
Identify and assess customer’s needs to achieve customer satisfaction
Plan and keep track of all upcoming local events
Build relationships with community leaders and known personalities within the community
Find suitable influencers for the community to promote Transfer Galaxy.



Qualifications:
Fluent in English, Thai verbally and in writing.
Service-minded and passionate about creating customer satisfaction
Driven and a will to grow within the company



The position is a six months period of time (extendable) and the candidates should have allowance from Arbetsförmedlingen.
The employment is situated at Transfer Galaxy’s Stockholm office. Interviews will be conducted on a rolling basis. Should you have any questions, please contact: Mirwais.khan@transfergalaxy.com