Field Quality Analyst

Electrolux Professional presents:
FIELD QUALITY ANALYST
Ljungby, Sweden
Turn needs into global solutions!
A REGULAR DAY AT WORK / YOUR MAIN RESPONSIBILITIES
We offer a high paced role in a global team that aim for perfection in customer focus. If you have the mindset that there is an opportunity for a better solution for every challenge that arises then this role could be a perfect fit for you! To sum up the work it includes:
Understand our products’ quality performance
Listen to our service organization and our technical support
Handle Weak Signals (Perfector)
Analyze statistics and reports (QES, PST, Darwin, Q-lik Sense, Spare Parts sales and more)
Demand and receive faulty parts and products back for analysis
Transform into continuous improvement
Identify patterns and relations across different sources of information and synthesize these into relevant actions
Define, prioritize (QA-matrix), delegate to project leaders and follow up quality tasks
Support project leaders within depth statistical analyses to build business cases
Inform on improvement activities
Regularly update public status on ongoing activities (Perfector)
Distribute market information on implemented improvements (Technical bulletins)
Communicate on on-going improvements/activities
Approve and process invoices according to Quality Cost Policy
Report on KPIs


YOU
Are Customer Obsessed, as you actively listen to understand your customers’ needs, you are fast paced and promptly provide answers. You proactively provide solutions, and you see yourself as a problem solver.
Build Trust, as you are a strong communicator who is honest, transparent and trustworthy. You are ambitious and target oriented, you also have the ability to prioritize and handle many simultaneous tasks.
Are Bold, as you are a driver of continuous improvement, you challenge yourself stepping out of your comfort zone and you are not afraid of making mistakes and learning from them.
Act Sustainably, as you are effective and optimize your resources, you make the best use of digital tools at your disposal and You always act in an ethical and responsible way


EDUCATION & EXPERIENCE
Technical knowledge/understanding and experience, both mechanical and electrical
Understanding/experience of technical support, service work
Experience in analyzing large amount of data
Effective communication and presentation skills, including the ability to simplify, translate and communicate technical information to non-technical stakeholders
Computer skills, especially Excel and databases; Interest for new technologies (Artificial intelligence, machine learning)


Please apply by: 22.05.29
About Electrolux Professional
Electrolux Professional is one of the leading global providers of food service, beverage and laundry for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are manufactured in 13 plants in seven countries and sold in over 110 countries. In 2021, Electrolux Professional had global sales of SEK 7,9bn and approximately 4,000 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessional.com
Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit www.electroluxprofessional.com