Field Service Engineer

Role Summary/Purpose:

We are looking for a Field Service Engineer to our Nordic service team in GE Healthcare Life Sciences. You will together with your colleagues be responsible for servicing our customer’s equipment consisting of liquid chromatography systems, SPR systems & scanners. Examples are ÄKTA avant/pure, Biacore, Typhoon scanners etc.

Essential Responsibilities:

Plan and coordinate activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties:
Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill
Plan & organize preventive maintenance visits & ad hoc visits
Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations
Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met
Maintain stocks of usable spares, regularly reviewing the stock to optimize stock holding in keeping with instruments serviced
Complete allocated jobs in the shortest practical time. Where work cannot be completed retain ownership to see through to completion
Ability to work independently and seek information as needed from colleagues and support functions

For further information about the role, please contact Daniel Gillberg, Field Services Manager Nordic, GE Healthcare +46 76 720 36 56

Qualifications/Requirements:

Appropriate engineering or scientific education or experience
Experience in laboratory environment
Computer skills to include hardware & software
Excellent communication skills in Swedish and English
Effective organizational and administrative skills
Current Driving licence
Ability to deal professionally with people at all levels or the organization
Willingness to travel ~30%, in the Nordic region

Desired Characteristics:

Knowledge of Life Sciences or service business
Relevant instrumentation/technology experience
Knowledge of GEHC product range
Computer networking skills

What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world. We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy -and we'd like you to be a part of it. As a global leader, GE can bring together the best in science,technology, business and people to help solve one of the world's toughest challenges and shape a new age of healthcare. Something remarkable happens when you bring together people who are committed to making a difference -they do! At work for a healthier world.