Field Service Engineer

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Summary
Do you always have a customer-oriented mindset and high technical skills in medical instrument or electro-mechanics? You can be our next member in the Technical Service team in Sweden, based in Lund. As a Technical Services Field engineer you will be responsible to perform service activity on our electromechanical medical devices.
The work is carried out in all Nordic countries, but this position is focused on southern Sweden and Denmark. Since it requires field service a certain amount of travelling will be natural.
Join us at Baxter in a very important role contributing to Baxter’s mission to save and sustain lives.
Essential Duties and Responsibilities
Install, service, maintain, upgrade or execute Field Corrective Actions on electromechanical medical devices as per defined service requirements and customer contractual agreements in the defined area of responsibility.
Connect devices to a facility’s wireless or wired network. Manage, trouble shoot, and help resolve lower-level device integration and network connectivity problems. Work with colleagues and customer for installation and problem solving.
Monitor device status and perform necessary upgrades whether in-person or via remote capabilities.
Report all relevant service activity in the service systems and applicable datasheets, to ensure updated and accurate service data.
Produce and maintain timely and accurate content in knowledge management database per guidelines.
Establish, maintain communication & partnership with customers, team members and business contacts.
Provide customer telephone support.
Facilitate/ensure development of service packages to defined accounts supporting achievements of the area sales targets.

Qualifications
A technical degree in relevant area
Experience as service engineer within the medical device sector is an advantage.
IT knowledge on general basis
Good written and verbal communication skills in Swedish and English
Proven troubleshooting skills
Good customer facing skills
Experience with Microsoft and common reporting and analysis tools.
Knowledge of Quality System and GDP/GMP requirements

What we can offer
Being part of a digital journey and exciting product innovations.
Nice team and work atmosphere.
A company focusing on Inclusion and Diversity.

If you like the sound of the above role and if this role resonates with you, then we’d love to talk to you.