Field Service Engineer, LSMS

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Division Specific Information
Instrument and Enterprise services provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on one instrument, or are seeking resources to manage service and support for all their labs, there is an Integrated Services solution to meet their business needs.
How will you make an impact?
As our new Field Service Engineer, you will deliver all service activities (which might include: Installation including related customer introduction, repairs, maintenance services, validation services, depot repair, technical support etc.).
You will be supporting the Stockholm region for Mass Spectrometry.
You will perform all service activities in line with internal rules and customer regulations and assure responsive telephone support and diagnostics as well as on-site Services to exceed the customer’s expectation and making them successful by using Thermo Fisher instruments.


What will you do?
• Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issued if necessary
• Optimize your own work schedule by coordinating with all the necessary partners for service planning and scheduling
• Assure alignment of all activities at the customer site with the rest of Thermo Fisher and info other parts of the business about important information with respect to our customers.


How will you get here?
Education
• Professional background in Electronics/Chemistry/Engineering or related subjects.


Experience
• Minimum 1-5 years servicing analytical equipment or equivalent applications within life sciences
• Demonstrated organizational skill with the ability to handle multiple tasks with different priorities
• Excellent inter-personal, self-motivational and negotiating skills


Knowledge, Skills, Abilities
• Good verbal and written communication skills (including in English), ability to work across all levels, functions and regions
• PC skills
• Willingness to travel mainly within the appointed region (must drive) frequently as well as through Europe. For training or special calls, international travelling including all EMEA Territory and US is required


At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.


Apply today! http://jobs.thermofisher.com


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.