Field Service Engineer - Stockholm Sweden

Do you want to help advance scientific discovery, improving the quality of life around the world? So, do we!

Currently, we are looking for a motivated and experienced Field Service Engineer to join our dedicated team.

Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.
Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Our Global Service Business is one of the fastest growing and most profitable parts of the Molecular Devices business.

Your knowledge contributes to our success!
You will by helping to identify new ways to add value for our customers, consistently providing timely, high-quality, on-site troubleshooting and maintenance services for high-performance bio-analytical measurement and research instrumentation.
In this role, you will provide professional field service support for Molecular Devices products, performing to agreed service levels for all customers within the assigned territory.

The role is field-based in Sweden (Mostly Stockholm region 75% and 15-25% in the Gothenburg area). The role is also required to support the Danish market occasionally and support other European market when required. You will be required to travel for trainings in UK, Austria or USA (San Jose).

Your responsibility summed up
As a Field service Engineer, you will be responsible for key account assigned customer service calls, repairs, installations, preventative maintenance and Operational Qualification schedules and ensuring timely closure of outstanding service issues. Moreover, you:
Develop and maintain positive and professional relationships with both external and internal customers to exceed their service expectations
Manage tools and test equipment inventory ensuring diagnostic tools are continuously calibrated as required
Complete all administrative tasks within target timelines, including call scheduling, call closure, and providing detailed field service reports for all service activities
Promote a consistently positive image of the service organization, our company values, and the value of our products and services
Assisting other field service colleagues when required to ensure high customer satisfaction



Who are you?
We expect you to possess the qualifications, experience, and skills set out below to meet the role requirements and embrace the Danaher Values. Furthermore, a recognized qualification in an electrical, electronic, or mechanical engineering field or similar. You possess:
Experience in a field service role
Good mechanical, electronics, and electrical experience and knowledge of assembly-level fault finding and testing


You work independently with a customer focused drive and a can-do attitude displaying good interpersonal and communicative skills. Alongside this, you have excellent PC, IT, software, and overall computer skills.

Application
We continuously assess candidates and invite them for interviews, so please don’t hesitate to write and send in the application.

Team & Culture
As one of the smaller Danaher Operating Companies, we have many opportunities to develop collaborations across different functions. There is a real ‘family feel’ at Molecular Devices, with associates building strong working relationships with colleagues while at the same time having a feeling of belonging to a bigger organization.

We offer
The modern virtual working approach in an exciting international environment
We offer flexible working hours and remote working where possible.
Equal Treatment in Career Opportunities,
Gender Equal pay
Active Diversity and Inclusion Council (awareness of D&I, such as PRIDE roundtable sessions, International Women’s Day, Black History Month...)
Employer pension contribution
Bonus System
Group Income Protection


Well, Being Program
We want you to be at your best, both on and off the job. That means rewarding you for your contributions to our organization and providing the support you need to live a happy, healthy, fulfilling life outside of work.
We do care about your ergonomic workspace.
Should your life get out of balance, the free Employee Assist Program (EAP) is available to you in the areas of questions about handling stress, maintaining and developing relationships, dealing with work-related issues, coping with loneliness, and improving communication.


Development
Danaher is a company that believes in continuous improvement — it is at the core of how we lead and operate our businesses. Whether refining our processes, our tools, or our products, the theme of evolution and getting better is fundamental to our DNA.
We will support your early days with a structured onboarding plan and a mentoring program upon joining the team. You are not left alone.
By joining Molecular Devices, you will access our phenomenal internal training courses and be part of our Development for Growth Program.
You will also enjoy the advantages of the internal job platform DanaherGO.
Early career programs, structured development processes, mentoring and coaching schemes, internships.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.


At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.


If you’ve ever wondered what’s within you, there’s no better time to find out.