Field Service Management (FSM) Senior Application Consultant

Company Description


At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers – at the Moment of Service™. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.


Job Description


IFS’s Global Consulting Delivery (GCD) Organization is on the lookout for a dynamic and ambitious individual to join our team as a Senior Field Service Management (FSM) Application Consultant. You will be at the forefront of IFS product implementations working directly with IFS customers and partners on cutting edge industry solutions in industries such as Aerospace & Defense; Energy, Utilities & Resources; Engineering, Construction & Infrastructure; and Manufacturing and Services. Furthermore, you will have the opportunity to work with geographically distributed teams around the Nordics and the globe which will provide you with international exposure through project implementation and commercial execution.
To be successful in the role, you will have a background of successful project implementations and enjoy being the key functional expert in the FSM domain. You will be responsible for combining industry experience with IFS best practices to guide the customer through the implementation of core IFS business solutions.
Responsibilities include:
• Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
• Understanding the customer’s business, industry and local field service management drivers, practices and policies.
• Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
• Seeking opportunities to increase customer satisfaction and deepen customer relationships.
• Understanding customer business needs and guiding them in the most effective usage of IFS Products.
• Leading and owning the solution definition and scope for the FSM portion of the IFS Solution.
• Identifying and bridging the gap between the customer’s business requirements and IFS Products.
• Conducting customer training sessions and workshops.
• Guiding and assisting the customer with testing and Go Live cut-over strategies.
• Keeping up to date with regulatory and compliance requirements of the Field Service Management domain in the key focus industries.
• Managing, coaching and mentoring IFS colleagues.
• Contributing to the continuous improvement of existing IFS products, processes and methodology.


Qualifications


Essential:
• An academic background with a Bachelor or Master’s Degree in Engineering, Business, Information Technology or equivalent
• Experience delivering Field Service Management ERP/IT Solutions in a similar role.
• Proven ability to lead and influence teams, colleagues, customers and partners
• Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer facing role
• Expertise in business process mapping and deployment
• Strong problem-solving ability, analytical skills and strategic thinking
• Excellent interpersonal skills including stakeholder management, negotiation and influencing skills
• Excellent communication and presentation skills at the executive level
• Ability to work independently and within a team setting
• Fluency in English as well as in a Nordic language - both oral and written
• Ability to travel nationally and internationally. Up to 75% travel is typical for this role
Desirable:
• Industry-specific knowledge from target industries
• Knowledge and record of IFS products implementation
Key Competencies:
• Teamwork, Commercial Awareness, Communication, Influencing Others, Customer Orientation, Thoroughness, Self-Confidence, Flexibility
• Solid understanding of local business policies and practices
• Positive and proactive mindset


Additional Information


What we offer you:
• Great challenges in delivering projects to large customers together with an experienced IFS team and our partners.
• To work with a great product with good recognition in the market and amongst customers and analysts.
• To work with our international contacts and colleagues including our offshore, R&D and partner organizations.
• Be part of a fun group where everyone is helpful.
• Be part of the North & Central European region.
• For further information, please contact Erik Forsberg, erik.forsberg@ifs.com.
Please submit a brief cover letter telling us a bit about yourself and how you would fit in to this position along with your CV and salary request. Interviews and selections are being made continuously so do apply as soon as possible and no later than November 15, 2021.
As a step in our recruitment process, all final candidates will undergo a test, to get us an understanding of our future employees. Our final candidate will also be asked to undergo a security check conducted by a third-party.
IFS FACT
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFS.com