Field Service Manager

There has never been a more exciting time to work in Global Customer Support (GCS) than right now. KONGSBERG is growing very fast, and GCS is a main driver in this expansion. With us, you will be in the forefront of enabling the business to achieve our objectives through our Field Service Operation. You will be joining the organization at a time when digitalization and related new services needs to be developed and is key to combine with the more traditional services, for the future success of the company, and we want people to help us shape this journey.
Due to an internal move, a new opportunity has opened for a Field Service Manager, planning and leading the daily activities for Kongsberg Martime Sweden’s Field Service Engineers across the global market. Working as Field Service Manager is a great opportunity and responsibility for a group that has grown a lot in recent years. You now have the chance to become an important part in shaping new ways of working and part of the development of the future business. In this role you will report to Service Operations Manager and be a part of the Kristinehamn GCS extended leadership team.
In the role as Field Service Manager, you will take an active part and a leading role in defining and realizing the setup, the processes and the tools needed for KM to improve, grow, and succeed in tomorrow’s maritime aftermarket.
In the role and through the team, you will interact and cooperate across all KM divisions and functions - building your competence, your business understanding and your network. You thrive from being in the center of operations, enable teams across borders and you are both customer and people oriented. As a leader you are inspirational, encouraging people and teams to be creative which leads them to feel inspired, empowered, and ready for the future.
As the Field Service Manager, you will manage and develop the team, set goals and budget. You will also be responsible for and take an active part in the operational planning and coordination of the team. You are an important link in both internal and external communication. Your goal is to understand and meet the customer's needs, but also suggest additional services that we can support.
Our team consists of 20 Service Engineers that you, together with our Service Operation Coordinators and our global network, will coordinate across different complex services and/or commissioning assignments in right time, all around the world. You are distributing and planning assignments, both in short and long term, based on service requests from our customers and internally. These assignments consist of system deliveries of different products, such as shaft line, propulsion products and control systems. For the coordination work, you also produce quotations, create service orders and schedule in our planning tool.
Qualifications and experience
We are looking for a person who have previous work experience in management, coordination and/or project management. It is a requirement that you hold a post-secondary degree, such as higher vocational education, bachelor's degree or equivalent, preferably containing project management/leadership. Written and oral knowledge in English is crucial for this position, and Swedish desirable, to succeed in communication with our customers and internally. We also require that you have experience working in IT systems. Merit for the position is previous experience of leading teams in some form, as well as knowledge in mechanics, hydraulics, and/or electronics.
Your personal qualities are something we will put great importance to. Since many projects are ongoing in parallel, it is important that you are customer/service oriented and able to coordinate different assignments at the same time. Your skills in communication and ability to maintain and build and develop relationships is crucial for this position. We see you as a structured person who enjoys working in well-defined processes, but also can reschedule in a self-driven, solution-oriented and agile way.
Last day to apply 2024-09-01 Our ambition is to fill the position immediately, selection and interviews can therefore begin during the application period. For this position we work with personality and ability tests, which may be sent to you if you proceed in the process.
Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.
Kongsberg Maritime in Kristinehamn consists of 315 engaged people working with sales, research, development, design, service and assembly of market leading solutions for different types of vessels. Our Hydrodynamic Research Centre provides world leading CFD and Testing capabilities in support for our Product centres and customers.
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30,000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
Kongsberg - Protecting People & Planet