Field Service Operations Team Leader

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Field Service Operations North Europe is delivering Maintenance, Upgrades, Installation and Issue resolution to our customer. We stand for quality and performance, and with a growing business we constantly are developing our capabilities and operations to stay attractive and professional to our customers.
We are looking for a Team Leader that will be the pivotal for Tetra Pak services by leading a team of professionals within Field Service Operations.
Are you passionate about leading a Service team, and engaging and developing others? Would you like to be pivotal for Tetra Pak services by leading a team of professionals within Field Service Operations that share a passion for delivering technical support to Tetra Pak Customers?
The position is permanent and based in Lund, but you need to be prepared and flexible to travel up to 30%, within the North Europe market area/Sweden
What you will do
As a Team Leader, you will be responsible for managing a part of the Service organization. You will ensure Tetra Pak provides our customers with a high quality of services, and that all issues are dealt with in the most effective way both for the customer and Tetra Pak. The Team leader will help develop key field personnel.
This position provides a strong foundation in working closely with customers, the Field Service Operations Area Manager, the Central Planner and Account Managers, and will provide continuing career opportunities within the company.
You will focus on
Lead, develop and manage the field force according to the OHS Regulations, IDP’s, Global HR Processes and Company Policies.
Lead the supervision of all planned activities, to ensure they are executed to a high standard and in line with agreed procedures.
Drive adoption and use of digitalization and apps
Lead issue resolution (management and escalation) to ensure timely quality resolution to the satisfaction of the customer.

Who you are
You are a self-driven, highly motivated person with a will to lead and taking ownership for your team. As the work includes close contacts with customers, suppliers and colleagues, it is important that you have excellent communication skills and the ability to create and maintain relationships. You are used to work in a high paced environment and can structure your work efficiently to deliver accurate and timely results. You are a leader with a positive and inspiring approach, motivating and coaching is something you enjoy.
We think you have Technical/engineering education and a solid working experience of service business and products and are truly Customer oriented. You have a high level of processing and food safety knowledge and very good knowledge of mechanical and electrical components. A good command of English both written and spoken is a requirement.
We offer you
Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
Culture that pioneers a spirit of innovation where our engineering expert drives visible results
Equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements

Apply now!
If you are inspired to be part of our promise to protect what’s good; for people and the planet, please apply with your CV and motivational letter in English through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 2021.10.17
To know more about the position contact Tomas Wallin at +46 733 364817
Questions about your application contact Martin Fosser at +46 46 36 4674
For trade union information contact Sveriges Ingenjörer / Lars Haraldsson at +46 46 36 2533 or Unionen / Lisbeth Larsson at +46 46 36 2320