Field Support Specialist - Vikariat 100%

The purpose of the role is to improve the position of our clients in the market by developing, retaining and managing a portfolio of businesses which act as agents in providing RIA money transfer services: ensuring that these agents acquire a competitive position in the market, providing advertising materials to optimize our image and presence in every Agent’s location, solving problems or helping them use our Money Remittance platform. This role involves daily travel to different regions around.

Note: This position a 1 year replacement due to parental leave.

Range of responsibilities:
Actively and successfully manage the set-up and training process of our agents.
Provide solutions where challenging matters arise.
Rebrand existing agents according to our Marketing standards.
Develop strong relationships with our agents to ensure a long term loyalty to the Company.


Qualifications
Sales and/or customer service experience.
Actively demonstrate an understanding of the Money transfer operations and systems.
Advanced level of Swedish, English and Arabic is a requirement
Knowledge of Microsoft office
Excellent communications skills (both oral and written).
Flexibility regarding work schedule
Drivers license is required



About us
Ria Financial Services is the third-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). Serving more than 147 countries in the world, RIA has emerged as a global leader in remittances and is a recognized benchmark in both quality and reliability of the service it offers to the general public.