Financial Services Operations Leader – New Retail Business

WHO YOU ARE
Most people see a loan. You see a more affordable and convenient life at home for the many!
Are you passionate about the opportunities that financial services can bring to IKEA customers? Do values and purpose guide you? Are you energized by finding solutions in fast paced and complex environments? Do you have a solid track record delivering services within the Financial Services industry?
If so, we have the perfect role for YOU!
To be successful in this role, we believe you have:
• Very good knowledge of tools and processes to execute and deliver complex assignments
• Very good knowledge of digital development and IT within the financial and payment industry
• Good knowledge in payment types & global payment infrastructure
• Very good knowledge of the financial industry – schemes, acquirers, issuing banks, customer offers, data flows and reporting
Above all those, you bring leadership and communication skills to lead change, solve conflicts and work closely together with countries and other functions. You bring project management skills to take fact-based decisions and secure timelines, scope and budget You demonstrate open-mindness and outside-in approach: having our customers first in mind and being ready to lead change and new ways of working. You possess flexibility in working with pressure, in multiple assignments, in multiple countries, with different maturity levels at the same time. You demonstrate honesty and transparency towards IKEA customers, retail countries and in general towards all our partners inside and outside of IKEA.
We see that you have a degree in Business Administration/Finance or similar with experience working in a global organization. You have a minimum of 5 years of experience in leading complex projects within the financial industry with high digital components. You also have experience in delivering results according to timelines and budgets, working close to/co-creating with banks, financial institutions and fintech as well as working in cross-functional teams.
YOUR RESPONSIBILITIES
As Financial Services Operations Leader you will lead and drive the implementation of financial services for different customer segments that democratise Financial Services for a more affordable and convenient life at home and work of the many.
You will:
• Support countries by leading the operations implementation of concepts and proof of concepts (leasing, IKEA Business, Apply & Pay…) in the retail countries
• Lead across INGKA Support functions, Retail countries, Financial Institutions, Payment Networks and Fin Techs when implementing new set ups and/or concepts in order to implement new services according to the financial services implementation roadmap
• Secure that the scope, timelines and financial conditions are respected as they were designed and negotiated
• Be alert to and escalate during implementation, any deviations from the originally designed concepts and/or new opportunities for improvement that come up
• Identify and map capability gaps that might happen in the countries and/or support functions and raise them to product teams
• Create processes in the countries and/or in the support functions when needed for implementing the new concept and/or set up
• Document and collect learnings and best practice in order to ensure that concepts and solutions implemented are scalable and replicable in other countries
• Engage with and ensure engagement from other functions and/or companies supporting Financial Services (Digital, Attract & Activate, Payments, Services, Circular,…) in order to facilitate their understanding and planning for how, when and with what they need to contribute to the financial services implementations
• Stay up to date with country practice, competition, trends, new players, regulation and others that might have an impact on this fast-moving industry
TOGETHER AS A TEAM
At Ingka, we have the bold ambition to democratise Financial Services for a more affordable and convenient life at home and work of the many. We are moving from supporting our customers with a one time transaction, to become their lifelong partners for their finances for home.
Part of the New Retail Business unit, we are creating a new Financial Services organization, led by the New Retail Business Manager for Financial Services to deliver upon this ambition.
You will be a member of the Financial Services Operations team and you will work very closely with Digital, Market Support, Treasury and Procurement as well as with the IKEA Retail countries.
This role is located in Malmö, although there is an opportunity to consider other locations (Leiden, Bangalore) for the right candidate.
You will report to the Financial Services Operations Manager.
QUESTIONS AND SUPPORT? LET'S CONNECT!
Please note that we will be reviewing applications continuously, which means that we may close the application process earlier if we find the right candidate. We look forward to receiving your application in English as soon as possible but no later than 6th June 2021.