Finnish B2B Support Agent to Samsung

MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena kundservice, ekonomi, marknadsföring, HR och IT.

We are looking for Finnish Technical support Agent to join one of the leading consumer electronics companies in the world! This is a consultancy opportunity, a contract starting ASAP until August 2020. 

The Company: Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence—and commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.

Tasks/ Responsibilities:   To assist with professional customer service for Aircondition, Computer monitors, Hospitality TV, LFD, and software for corporate mobile phones


Receive and handle incoming cases from corporate customers by telephone and mail


Conduct technical troubleshooting


Book service orders


Know the process for, and be able to make decisions in DOA cases


Follow up service repairs with service partners via email and phone.


Report status of service repairs to SVC Tracking specialist.


Perform outgoing customer calls in order to follow up on customer experience


Translate texts for manuals, web pages and other informative messages into Finnish


Skills required: Need to have:    Great skills of handling computer and phone calls simultaneously


Great skills of using a computer as a work tool, such as being able to navigate easily between different systems


Medium/high experience of Outlook and word


Basic/medium experience of Excel


Experience from technical support by phone, for similar products


Language:


Fluent in Swedish & Finnish


Good in English, both speech and writing


Knowledge of another Nordic language is a plus


Wish to have: Experience from technical support for screens, monitors, TV:s


Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.

We offer MultiMind employees: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave and overtime compensation. 


A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.


Participate in fun activities and events.


Generous preventive health care through beneficial discount on gym membership