Finnish customer service agent in Cyprus - incl. relocation package!

Planning to move abroad? Are you attracted by the possibility of working in one of Europe's sunniest countries and at the same time being able to develop both professionally and on a personal level? Do you want to strengthen your CV and at the same time make memories for life? Welcome to us at Foundever, on the wonderful Mediterranean island of Cyprus!
Benefits of working with us in Cyprus:
Full relocation package (your flight to Larnaca, Cyprus plus transfer from the airport).
Free accommodation for the first month (month two will cost you just €100) or a cash-in-hand bonus if you find your own accommodation.
Fixed monthly salary.
Advantageous bonus system!
Preferential tax regime with 0% income tax up to €19,500/year
Education and training by certified trainers!
Refer-A-Friend bonus! Work with your friends and get bonuses!
Sunny 330 days a year.
Health and accident insurance during both work and leisure.
Group activities with colleagues in the office, such as Foundever Fun Day where we take a paid day off at the office to go out on fun activities together!
Many discounts at everything from cafés, restaurants, shops etc. thanks to the fact that we are one of the largest employers in Larnaca.
Continuous support by our local HR team, throughout your working hours with us.
Opportunities to grow within the company.

Who are we looking for?
In this role, we are looking for someone who is social, ambitious, and motivated by helping customers. Furthermore, you like to work in a workplace with a fast pace, rapid changes and a great team spirit where the good community permeates the entire office.
In this process, we place great emphasis on personal suitability. Our only requirement is that you have completed high school, have Swedish as your mother tongue, can speak English and have a completely clean criminal record and no debts to, for example. The Enforcement Authority or an ongoing debt restructuring.
Living in Cyprus!
Cyprus is an island located in the middle of the Mediterranean Sea where you are offered everything. With magnificent nature, white fine-grained sandy beaches and turquoise sparkling sea, you are always close to fantastic experiences. Cyprus has one of Europe's finest bathing waters according to the Blue Flag classification with an average temperature of 27 degrees in summer, and at sea there are many fun activities to try. How about jet skiing, snorkeling, windsurfing or water skiing? Or maybe you choose to try wreck diving – if you're lucky, you might spot both turtles and seals! Hanging out on the beach is all well and good, but if you turn your eyes to Cyprus' magnificent mountain ranges, you will also find activities such as hiking, jeep safaris, guided tours in the national park and skiing in winter. In the many different cozy resorts around the island, you will find everything from wonderful nature experiences to cultural attractions and world-class shopping. The island is characterized by the meeting of influences from both Greek and Turkish culture, which is reflected in everything from the exciting food culture to fantastic historical sites and cultural heritage. As a former British colony, Cyprus is a place where people meet and the international feel permeates the atmosphere, and the island is known for its warm, welcoming locals. You can get by in English as almost all the locals speak the language, but if you want to, there is of course the opportunity to take courses in, among other things, Greek, which is also spoken by many on the island.
Whether you choose to stay with us, or arrange your own accommodation, we will be there for you! Several of our employees share an apartment with one or more colleagues, and we are in contact with several brokers and landlords around Larnaca. Our HR team is ready to assist you with all accommodation-related issues. We also have a Facebook group for all employees where you can find roommates and get tips on available apartments.
Of course, we also help from your first contact with us, and onwards. We are with you all the way and also help with contact with local authorities and banks, we arrange work permits, all other preparation and make sure that you "land" in your new role in the best possible way. You will also have the opportunity to meet your new colleagues, as well as our HR team, before you even set foot in Cyprus, all to make it feel as comfortable and easy as possible for you as a new employee.
About the role
In your role as a customer service representative, you will help our customer's various customers with their payment solutions. Your task will be to deliver customer service of the highest class and your day will be filled with questions about, for example, invoices and payment reminders. The work is mainly done via incoming calls by phone, but e-mail and chat may also occur.
The opening hours for customer service are Monday-Friday 9.00-19.00, the shifts will therefore mean daytime and in the evening. The position starts with a paid training where you will learn both the technical side of the work and how to offer the best customer service.
Daily tasks:
Answer calls from customers.
Provide customers with high-quality service.
Administer customer-related matters.
Strive to achieve your daily KPIs related to customer satisfaction, efficiency, and quality.


So... What are you waiting for? Apply today!
QUESTIONS (not applications!) can be sent to nordic-recruitment@foundever.com
Foundever Cyprus is our multinational office in Larnaca. The office is modern and characterized by a warmth, community and winning spirit among our approximately 600 colleagues. The office has agents from Sweden, Norway, Denmark, Finland, Germany and England, among others. Our office is made up of dedicated and forward-thinking colleagues who are passionate about delivering customer service at the highest level. The group describes themselves as each other's "Cyprus family" and have a free time that consists of activities and socializing regardless of the day of the week.