Finnish Customer Support Advisor. Greece

Job Opening: Finnish Customer Support Advisor. Greece (Ref.Greece9263)

Welcome to Sunny Greece!
Greece is one of the favourite holiday destinations for Europeans and the rest of the world. Known generally as a very safe place to stay, Greece has one of the lowest costs of living in the European Union, not to mention that Greeks are famed for being exceptionally welcoming and friendly.
Greece has it all:
sunny all year-round, clean beaches, affordable accommodation, cheap public transportation, friendly people, superb food, and its incredible history, and an amazing lifestyle!
Work and live in Greece
This present job opening is a unique opportunity for you who are interested to live abroad and living a dream life in the sun and colourful days.
Relocation package offered
This present job opportunity offers among others a relocation package, 2 weeks hotel when arriving, accommodation assistance, and a friendly and safe working environment.
Our Client Is Looking For A: Customer Support, Fluent in Finnish
Our client, based in Athens, is presently looking for a Customer Support Advisor, and who speaks Finnish fluently; someone who is ready to live a Mediterranean lifestyle.
Company Description
Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. They employ around 380.000 people working in over 265 dialects and languages, across 400 contact centres in 80 countries, operating across all business sectors and all continents on behalf of major international companies.
Job Description
· Our client represents a German automotive manufacturer that designs, engineers, produces and distributes luxury vehicles.
· The German automotive manufacture is a member of one of the largest automotive groups in Europe and has its roots in Germany. The latter is dedicated to helping secure the devices, identities, online privacy, and home and family needs of nearly 50 million consumers, providing them with a trusted ally in a complex digital world.
· Training will be given.
Functions / Tasks / Responsibilities
· Understand what a sim card is, an SD card, a server and what is their purpose
· Understand mobile networks and an internet connection, Wi-Fi and Bluetooth connectivity
· Ability to use smartphones and internet applications
· Usage of MS Office
· Account Registration
· Multimedia Interface usage guidance, and troubleshooting
· Vehicle does not connect to the back end
· Remote Services Issues via the App (lock/unlock – climatization – charging schedule etc.)
· PIN issue – Reset PIN – locked account – Main and Secondary Users
· Infotainment Services – Navigation – Preferred Destinations – Traffic Information
· Training will be given.

Requirements (Training will be given)
· Provides an outstanding customer service and technical support to our client’s automotive customers regarding digital services with high customer satisfaction through various channels of communication
· Good Troubleshooting and Problem-Solving Skills
Benefits
· Flight ticket to Greece
· 2 weeks hotel accommodation
· Taxi from the airport to the hotel
· Assistance to find accommodation
· Possibility to share accommodation with a colleague
· Free training

Technical Details
Job Title: Finnish Customer Support Advisor
Country:
· Greece
Region:
· Moschato or Athens
Years of Experience in the Position:
· 1 year (preferred but not compulsory)
Employment Contract Type:
· Permanent
Working Hours:
· Full-time
Language:
· Finnish: Fluent
· English: Good (B2 or C1)
Salary
· Gross Salary: to be discussed with the client
· Monthly Performance Bonus
· A 13th (Christmas Bonus) and 14th (Easter Bonus and Summer leave) monthly salaries are available and calculated based on the working days of the employee.
Reference
· Greece9263



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