Finnish Marketer & Customer Service Agent

About Poster Store And Our Culture
Poster Store is an e-commerce B2C company, selling beautiful posters and high quality frames online.
We are a young startup with 70 employees between 20-40 years. The company was found in 2016 and started its journey in Stockholm, Sweden but is now active in 28 countries. The company is rapidly growing and every year has brought new big steps forward in our development. The company culture is shaped by motivated employees that strive every day to be the best in the world with everything they do. If you wish to learn from the best, grow, create great value and become the best marketer and customer service agent in the world - then Poster Store is the right company for you. We are data driven, continuously improve our way of working, always analyze and evaluate all new data to use for the next iteration of improvement.


About You
You probably have experience in marketing, media and communication field or equivalent. Further you know how to handle customer inquiries. To fit in this role, you are a service-oriented, committed and driven person who makes things happen. We also believe that you have a mind for details while enjoying a high pace and enjoy working in an entrepreneurial environment. As we are a small company in rapid development, it is a lot that is changing and improving over time. Therefore you will find good opportunities to improve and develop your own workplace and work description.


In this role you will be responsible to create the highest value possible while creating most impressions and links by collaborating with as many influencers and bloggers as possible and tap the full potential of the Finnish market. We are looking for someone who is not afraid to think outside the box and come with new suggestions on how to grow the Finnish market. We seek someone with a great mindset always looking for the next step and with that you will be able to grow your role into a position where you are responsible for all marketing in the Finnish market.
Further, you provide an outstanding customer service.


Your main responsibilities and duties will include, but are not limited to:
Influencer marketing:
Contacting small and medium sized bloggers and influencers in Finland.
Setting up collaborations and building long term relationships.
Gathering data of every profile and collaboration due to evaluation purposes.
Taking care of all incoming cooperation requests for the Finnish market.

Further:
Translations for new products/newsletter/website
Maintaining and improving performance of the Google Ads account
Further marketing related tasks and projects



Customer service:
Assist customers by email with their inquiries regarding products, orders, payments, returns, claims and shipment.
Ensure all customer issues are addressed in a timely and efficient manner.
Ensure best individual service to collect as many as possible great Trustpilot reviews and ensure the best score and among all competitors.
Make sure all information goes to the right corporate interfaces.
Take care of product returns and make sure logistics are running smoothly.
Actively initiate improvements regarding processes and solutions.
Helping out in other markets if needed.



Your Profile
Knowledge in marketing/communication and customer service preferred.
You are able to manage your time efficiently by working very structured and organized.
You are familiar with the use of Google Sheets and Google Docs.
Finnish is your mother tongue.
You are fluent in English.
Swedish is a big plus but not a requirement.



You are a team player and ambitious.
You are flexible and open-minded.
You are a driven and motivated person rear sees the bigger picture and more in the position than just a regular job.
You understand the structure and work life at a startup and like it.
You are able and like to think outside the box.



There are very good opportunities for the right candidate to grow and develop from junior to senior with the tasks and the company as we grow. We value individual ambition more than educational background and similar. We believe that what you need to succeed is a great mindset and a will to become the best and keep improving.


Extras that come with the role
Paddle or Crossfit during working hours once every week.
Monthly after works.
2-4 times corporate big events per year (such as go-kart driving, VR gaming, Christmas dinner).



Salary
Salary is set individually depending on previous work and educational experience.


Location
Our office is located in Älvsjö at Varuvägen 9, which is about 12 minutes walking distance from Älvsjö train station.