Finnish speaking Agent to CS Support Center

The Customer Service (CS) department´s primarily goal is to deliver excellent service to Klarna´s customers, both our end-consumers and the e-stores using our payment services. In Stockholm, we are about 100 agents handling customer errands for seven different countries divided in four different teams.

Customer Service, Support Center is a central part of Klarna and your work will have a direct impact on our customer´s satisfaction. Our mission is to give our customers excellent service by answering their questions and providing solutions over the phone and e-mail. You´ll also be involved in different projects regarding routines and processes.

Success in this role means being a dedicated team member who inspires others through your work and personality. You thrive in providing excellent service, you enjoy investigating and you always "walk the extra mile" to do so.

You are a driven and out-going person who enjoys being part of a fast-paced organization where only change is constant. Working towards common goals together with dedicated, social team members makes you tick. You thrive on getting a great deal of responsibility and enjoy problem solving tricky customer requests. You are fluent in Finnish; both verbally and in written communication and you are fluent in English.

We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden´s fastest growing companies, you will play an important role in taking Klarna to the next level. You won´t work for Klarna, you´ll work with Klarna.

For questions please contact Cajsa Ahlström at cajsa.ahlstrom@klarna.com. We recommend you to apply as soon as possible, selection and interviews are held continuously.

Location
Stockholm, Sweden

Deadline
2014-08-30