Finnish-speaking Consumer Relations Agent for a well-known car company!

Are you a first-class communicator who always have the customers perspective in mind? Do you possess a genuine interest in providing excellent customer service and would thrive in a dynamic and fast-paced environment? Do you have excellent communication skills in both Finnish and English? Then we have the position for you!
About the position
Perido is looking for a Consumer Relations Agent for a position at one of our clients, a major company and well-known name in the automotive industry. This is a full-time position situated in Gothenburg. You can also work remotely, but you need to be able to be in the office 2-3 days a month. In this role you will need to have the ability to work evening hours, weekends and holidays, our client is available for their consumers whenever they need them.
Your daily tasks
Your responsibility is to consistently deliver an outstanding and personalized customer experience that meets the needs of current and future consumers. This is done by communicating with consumers based on their needs via chat, phone, email, and social media to understand their request/question and find a viable solution with a high level of service. When working directly with customers, you are the face of the company and an important link between the company, customers, and suppliers on a global level.
Furthermore, the work will involve lead generation, delegation, and follow-up of leads to ensure that they are used effectively. It's important to prioritize and escalate customers' feedback and feature requests to relevant internal teams. Your role also includes continuously and actively identifying, proposing, and driving activities with stakeholders within and outside the Customer Care organization to further improve the quality and efficiency of the processes.
Your characteristics
Experience is important, but personality is key! We are looking for someone who’s humble and respectful, with a genuine interest in customer service. You know how to deliver service at a high level. You feel comfortable in contact with customers and have a professional attitude towards both customers and colleagues. As a person, you are solution-oriented, results-driven and have high integrity. To succeed in this assignment, you ought to have a very good ability to cooperate and be a flexible team player who thrives when working with others. To conclude: Passion for people is important, passion for cars is a bonus!
Have we caught your interest? Then we would like to know more about you, welcome with your application and CV written in English!
Qualifications:
Previous experience in customer service
Know how to work CRM systems (Salesforce etc.)
Ability to work evenings and weekends
Excellent communication skills in speech and writing, in Finnish and English

Meritorious
Driver’s license

Contract type and hours
Full-time, consulting assignment through Perido until 2023-06-30. Start 2023-01-09.
Application
Please apply on our website perido.se/. Click on the apply button in the advertisement for the current position and fill in your information and attach your CV. We recommend that you submit your application as soon as possible as selection is ongoing. Note that certain information regarding the assignment and / or the client company may have been deliberately disclosed from the advertisement, only when contacting the responsible recruiter will you receive all the information you need.
The responsible recruiter is Amanda Delvén who you can reach by email – amanda.delven@perido.se. If you have questions or concerns, you are welcomed to contact us at fraga@perido.se and one of our recruitment communicators will answer you. Always enter the reference number 33646 in the subject line.
About Perido
Why are we called Perido? It comes from the Latin word Peridoneus which means "well matched". Matching our consultant's competence and career focus with our clients' needs is what we do best! Perido is a consulting and recruitment company in the white-collar sector that helps you to the next step in your career and our vision is for everyone to thrive and be engaged at work. We have grown steadily since the start in 2003 and today we are 50 employees internally and over 900 consultants on assignment all over the country. As a consultant with us, you become an important part of our organization and you grow together with us by strengthening your skills in our clients' organizations. Read more about us at Perido: perido.se/om-oss/om-oss-undermeny/.