Finnish speaking Costumer Service Agent full time christmas

Jollyroom etablerades år 2010 och är Nordens ledande barn- och babybutik på nätet. Vi befinner oss i stark tillväxt och är ett av de snabbaste växande bolagen inom e-handeln i Europa. Vi servar idag fler än 2 000 000 kunder och har allt för barnen mellan 0 till 12 år samt ett heltäckande sortiment för gravida. I vårt 75 000 kvm stora lager, med över 35 000 artiklar finner barnfamiljen både välkända och nya varumärken. Ett brett sortiment, en tillgänglig webbutik, snabba leveranser och kunnig kundservice är våra grundpelare som gör Jollyroom till det självklara valet i barnfamiljens vardag. I Göteborg ligger Campus Jollyroom, här finns ett stort nybyggt kontor, flera moderna lager, showroom för våra kunder samt gym och restaurang för våra medarbetare. Vi har även ett kontor i Umeå samt en fysisk butik i Stockholm Kungens Kurva. Vår personalstyrka växer löpande och utgör i dagsläget 500 fantastiska medarbetare, 300 medarbetare arbetar på heltid och resterande på behovsbasis. Möjligheten till expansion och framgång har aldrig varit större. Efter att ha vunnit nr. 1 positionen på den Nordiska marknaden har vi nu påbörjat expansionen in i Europa. På sikt skall Jollyroom bli den ledande aktören inom barn- och baby på nätet i Europa. Vi skall ge europeiska konsumenter den bästa upplevelsen. Vi är med i matchen för att vinna.

Me Jollyroomilla valmistaudumme vuoden vauhdikkaimpaan ja hauskimpaan kauteen – jouluun! Liity Jollyporukkaamme ja auta joulupukkia toimittamaan lasten joululahjat perille!

Working conditions:
- Full time
- In Gothenburg or remotely (within Swedish boarders)
- From November 15 or 22 to January 9 or longer

Our Finnish team consists of 11 great employees who work towards the Finnish market. The team members all have different backgrounds but with the common factor that everyone has previous experience of working with customer service. They are goal oriented, proactive and have a solution-focused approach. We are now searching for a candidate that are fluent in Finnish, both in speaking and writing, with similar experiences and qualities.

Even though we have Jollyroomare (our word for employees) from all around the world, Jollyroom is a Swedish corporation, and the company language is Swedish. Therefore, you must be willing to work in a Swedish speaking environment. Of course, we talk English when needed but most of the internal communication is in Swedish. We try to combine Finnish speaking trainers and new Finnish speaking Jollyroomare so the one-week training period can be in Finnish.

As a customer service agent, you have the following working tasks:

• Interact with and assists customers over phone, email, chat and social media.
• Handle complaints.
• Participate in activities to develop the service department
• Contribute to a great working atmosphere

We as a company offer you:

• An entrepreneur-driven business with a youthful and vibrant environment
• High speed development and an exciting industry with great potential
• Carieer opportunities
• Collective/Union agreement
• Location near Gothenburg; 15 minutes by car to the city
• The opportunity to work on site or on remote from your home

Practical information

• Initially from November to January, with a good possibility of continuation
• Full time (40h per week)
• Working hours: Monday-Friday and 1-2 Sundays per month

Location: Gothenburg, Sörredsvägen 111 or remotely (within Swedish borders). The introduction takes place at our office in Gothenburg for a week, where we cover your hotel cost.

For questions contact: Matilda Dahllöf, via matilda.dahllof@jollyroom.se

Do you meet the requirements and are interested? Do not hesitate to send you application as the position might be filled before the last application day!

As part of ensuring high quality in our recruitment processes, we carry out tests, check reference and do background checks.

We currently decline contact from all external recruitment and advertising providers.

Do you want to know more? Below you will find a selection of articles about Jollyroom:

• https://logistra.de/news/nfz-fuhrpark-lagerlogistik-intralogistik-skandinavischer-onlinehaendler-jollyroom-expandiert-49747.html
• https://www.ehandel.se/jollyroom-fick-5000-ansokningar-raknar-med-en-halv-miljon-order
• https://www.ehandel.se/ole-sauar-lamnar-vd-rollen-i-jollyroom-han-tar-over