Finnish Speaking Customer Advisor

Learn, Lead & Grow. #SitelGreece
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data- driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
Come and work with us.
Are you Finnish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
So we have the perfect opportunity for you in our Finnish **Customer Support** team.
As a customer service specialist , your daily responsibilities will include:
Provide the highest level of support to our customers via phone and email on a range of issues
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

Maximize your experience.
To succeed in the role, you will need to have:
Native or proficient level of Finnish (C2)
Intermediate level of English (at least B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to historic Athens and work from our modern facilities in the heart of the city

Gain stability, expand possibilities.
What's in it for you?
We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Fully paid training
Very competitive wages and stability
Permanent contract
Private healthcare
Continuous learning/development opportunities and competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
SitelFit-Wellnessprogramm (Fitnessroom & Personal Training)
Support in resettlement to Athens

Be bold. Be you.
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
Our office was planned to maximize our associates' work-life balance by providing gym, library, playroom and empower center amenities. The office is located in the city center and blends with the car museum based in the same building. It’s the perfect example of a #Sitellife fantastic experience!
Complete our easy online application now and you will be contacted by our Recruitment Team within 48 hours.