Finnish speaking Customer Advisor to Pre-Collection (Part-time)

Do you want to be a part of an innovative bank with a welcoming atmosphere? Nordax is the right choice for you.

We are now looking for new part time colleagues, as we call "temps", to Collections. Collections is an outbound business where you will mostly call out to customers who for some reason are lagging with their payments. In some cases there are simple solutions, in other cases you will need to set up a long-term plan together with the customer. You will also, to some extent, receive incoming phone calls from customers who contact us themselves. Connected to the calls there is some administration but the role itself is telephone-based, and therefore we are looking for you who enjoy talking to customers and who sees every call as an opportunity to help!

Working at collections also means many development opportunities. You will get to work with a wide range of clients, giving you the opportunity to develop your communication skills and your ability to solve problems. You will also have the chance to learn about credit and risk management, which is valuable knowledge that can benefit your career in the future.

At Nordax, you will be part of an open and welcoming climate. Our collaboration is characterized by a big heart for the customer and the team and that we share our knowledge and join hands to make our customers even more satisfied.

The work as a whole consists of providing professional service based on each unique situation by:

- Doing certain administration linked to the calls

- Collaborating with other internal functions

- Handling customer matters by phone regarding overdue invoices

To thrive and perform well in the role, we believe that you need to be:

- Communicative and empathetic

- Results oriented

- Flexible

We are looking for you who:

- Live in Sweden, near Stockholm

- Have worked with service/people in some way, preferably over the phone

- Speaks and writes fluently in Finnish and English

- Can work part-time for at least 1-3 years

- Can work a lot of hours in the first two weeks of each month when we are busiest

It is important that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Good to know:
This role requires an introduction/training of approximately two weeks on site at the office. During these two weeks, we need you to be at the office as much as possible so you can get the right conditions to perform in your role. After the introduction, when you have worked in the office for 1-2 months and are independent in your work, there is a possibility to work completely remotely.

Our offer:

- A non-hierarchical organization

- Opportunities to develop

- Breakfast every week

- Fun activities

- Feedback culture, coaching leadership and a culture where we care for each other!

Practical information:

- Start: November, december and/or january

- Place: Stockholm, Gävlegatan 22, possibility to work remote

- Employment form: Temporary employment

- Salary: Hourly 💰

- Hours: 07:30-16:00, evening and some weekends

Take the chance and join us on a developing journey at the bank with big 🧡 and fast 👣.

What happens when you have submitted your application?
The number of steps in the recruitment process may vary depending on the position you are applying for, but we always try to keep the process as short and concise as possible, to protect your application experience. Typically, you can expect two interviews before reference and background checks. You can read more about how our recruitment process works in the FAQ (https://careers.noba.bank/pages/faq).

If you have any questions or concerns about the position, please contact the responsible recruiter.

We look forward to receiving your application! 🙏✨

Nordax Bank protects your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application. Examples of sensitive personal data can be information about ethnic origin, political opinions, religious beliefs or information about your health, such as sick leave.