Finnish speaking Customer Care Specialist – work on remote is optional!

Do you recognize yourself in having a genuine interest in providing excellent customer service? Are you fluent in both English and Finnish? If you’re eager to know more about this position, please keep reading!
About the position
Perido is looking for a Finnish speaking Customer Care Specialist for our client, a major player in the automobile industry. You will be a part of the Customer Care team, providing world-class customer care by engaging the customers with our products, services and offers. The office is located in Torslanda outside of Gothenburg, although in this position you can also choose to work only on remote.
Your daily tasks
In this customer service role, you will be the public face of the company to the outside world and communicate directly with customers in fluent Finnish, with a high level of service. The questions are received by phone, chat or e-mail and are followed by administration for the customer management process. You will be the link between the company, the customers, and the supplier on a global level. Therefore, you are also responsible for maintaining a good customer experience by working with continuous improvements of processes and tools to increase quality and efficiency. It is important to constantly identify, propose and conduct activities with other stakeholders to further develop how to communicate with consumers.
Your qualifications
We are looking for someone who is passionate about providing a high level of service and who possess a professional attitude towards both customers and colleagues. You have a very good ability to work together, are a great team player and as a person you are solution-oriented, results-driven and have high integrity. As already stated, you have great communication skills in Finnish, and it is a small plus if you are interested in the car industry.
Sounds interesting? Do not hesitate another minute, please send us your application including CV in English and your Cover letter in Finnish already today!
Requirements
Secondary education
Previous experience in customer service
Computer skills
Easy to express yourself well in speech and writing, in both Finnish and English

Meritorious
Previous experience of sales

Contract type and hours
Full time position. Consulting assignment for 6 months to a start. Start 2022-05-02.
Application
Please apply for this vacancy through our website. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application as soon as possible since interviews will be held continuously.
If you have any questions you are welcome to contact us by mail, fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number 33127 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work, this includes our co-workers and consultants. Through questioners that cover well-being we uphold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 800 consultants working all over the country. More vacancies can be found on our website; www.perido.se/lediga-jobb/