Finnish speaking Customer Relations Agent

Welcome to join us as a Customer Relations Agent and become the vital bridge connecting our company's diverse brands, valued customers, and key retailers. If you are fluent in Finnish and find appeal in a daily schedule packed with fresh interactions and possess the skills to go beyond customer expectations with your service expertise, then this role is made for you. We warmly welcome your application and look forward to welcoming you to our team!

ABOUT THE COMPANY

Here, you will work for one of Sweden's largest companies in terms of the number of employees. Currently, they have approximately 23,000 employees. Together, they work to provide people with the freedom to move in a personal, sustainable, and safe manner. The company's culture is characterized by curiosity, camaraderie, collaboration, and a desire to influence and make a difference!

You will work in newly renovated and modern facilities that offer both convenience and comfort. You can enjoy benefits such as a well-equipped SATS gym and several lunch restaurants nearby. Additionally, you have the advantage of good collective transport connections to facilitate commuting. Free parking is also provided to make the workplace even more comfortable and accessible!

We will provide more in-depth information about the company during the interview.

ABOUT THE POSITION

Together with your fantastic colleagues, you will work to maintain high-quality and professional customer support, acting as the link between the corporation's different brands, customers, and retailers. You will assist both existing and new customers via chat, phone, and email. Administrative tasks are also included in your customer cases.

As the work in customer service is varied, it's essential that you analyze customer needs and actively work to find a unique solution for each situation. You also have a central role in noting and escalating deviations and guiding customers to other departments when necessary.

WHO ARE YOU?

You are driven to create new relationships and are a skilled communicator with previous work experience in the service industry. You have an interest and ability to collaborate and see the value in cooperation. You are gladly the one who supports and helps your colleagues when needed. Furthermore, you have a positive attitude and see opportunities where others see problems.

We value a high level of ambition and a strong desire to develop, as the role offers significant opportunities for both personal and professional growth!

WE ARE LOOKING FOR SOMEONE WHO

- Has completed upper secondary education
- Speaks and writes fluently in Finnish, Swedish and English
- Has good computer and system skills

PRACTICAL INFORMATION

Start: According to agreement
Extent: Full-time, permanent employment with an initial probationary period
Salary: Individual salary setting, collective agreement applies
Location: Torslanda, Gothenburg (possibility of hybrid work)
Working hours: Varied, rolling schedule based on times between Mon-Fri 06-18. Therefore, it's important that you are flexible regarding your working hours.

WE OFFER YOU

Workz specializes in customer service. At Workz, we provide you with thorough training in service and customer management. When you are finished, you will become a certified customer service representative. How you advance in the company is solely determined by your own ambitions; we support you and are with you every step of the way in your development.

Our offer to you as an employee at Workz includes collective agreement conditions and a dedicated consultant manager who educates you and is always available to help. Welcome to Workz!

APPLICATION

We conduct tests as the first step in the recruitment process. The test will be sent to your email immediately after the application and needs to be completed to become an eligible candidate.

In this process, we also see that you attach your application documents in English, including a photo in your application documents to streamline the recruitment process.

Contact: For questions, contact our recruitment team at rekrytering@workz.se