Finnish speaking Customer Service Agent

Boozt is a leading, fast-growing and profitable Nordic technology company selling fashion and beauty online. Headquartered in Malmö, Sweden, the Boozt family is made up of 37 nationalities and more than 400 people. They believe diverse teams help them build an innovative and vibrant workplace that help them continuously grow and develop. When they recruit, they are committed to finding the most qualified people, independent of background or personal preferences. They encourage an open work environment and extend trust, freedom and responsibility to their employees.


We are seeking a Finnish speaking Customer Service Agent, to strengthen the customer service team at Boozt for the Finnish market.

Job description
You will be part of an international customer service team, which provides service to customers from several countries. The focus is to give personal service, build a warm working climate, and support the team and customers in the best way possible.

Your main tasks will be;
Answer various customer inquiries via telephone, chat and e-mail for the Finnish market. The inquiries concern everything from specific product information, claims, stock status to shipping details, payment queries and campaign errands, styling tips and technical issues.
Translate and proofread product descriptions and newsletters.

Work experience and qualifications
You enjoy the service industry and its challenges to provide fast, accurate and distinct information to customers. Providing excellent service is your main focus and drive, as well as giving informative and individual answers and explanations even in stressful times. You are responsible, thorough, naturally considerate and responsive. You appreciate a prestigious work environment and can live up to it.
  You are fluent in Finnish (mother tongue) and in English since it is the corporate language.
Good language skills and a real interest in expressing yourself well, both in speech and writing (tests will be given as part of our recruitment process).
Previous experience in the service industry is a plus.

Boozt offers you Full-time temporary employment for 6 months with the possibility of extension.
Full-time working hours are 8:00-17:00 and 10:00-19:00 on a rolling schedule.
Join one of the fastest growing e-commerce companies in Scandinavia with opportunities for personal and professional growth.
An open, dynamic and creative working environment and a culture that incorporates values of trust, freedom and responsibility.
Perks such as generous employee discount, barista coffee, veggies and fruits for all, and Friday socials.


Application
Please apply at www.jksgroup.se with registered CV and cover letter in English or Swedish. If you have any questions regarding the position or the process, please call recruitment consultant Elisabeth Widéen at +46 (0)40 12 12 25. We work with a continuous selection, so please apply as soon as possible.