Finnish Speaking Customer Service Agent

The role
Kindred operates in a highly regulated and increasingly complex industry where trust and reputation play key roles in achieving sustainable growth.
As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll play a key role in our mission to transform gambling by being a trusted source of entertainment that contributes positively to society by offering our customers the best gambling experience ever!
As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.
 
What you will do
Deliver Finnish and English language customer support across LiveChat and email
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
Guide players through the website &/or Mobile App platform assisting them in using our services and products
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Support your colleagues and contribute to a great team atmosphere
 
How will success be measured in this role
Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with Kindred Group values
 
Your experience
Responsible and reliable team player
Experience of problem-solving complex tasks
Ability to multi-task in a fast-paced environment
Fluency in Finnish both spoken and written
Good understanding of IT concepts
 
What can we offer you
🏋🏻 €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
💻 Flexible Hybrid working (Office/home)
🏡 6 weeks fully remote working
👨‍⚕️ Private Health Insurance
🧘🏽‍♀️ Free Yoga
✈️ Relocation Support
🍲 Subsidised meals
🤱 Maternity/Paternity Leave
🥳 Anniversary awards
👨‍🏫 Dedicated Career Development Plan
🥰 Friendly Atmosphere in a fantastic office
👵 Pension Plan
 


Required language: Finnish