Finnish Speaking Customer Service Agent

Are you a Finnish speaking person who is passionate about customer service? Do you want to work in a close-knit team where we help and encourage each other to deliver a world class customer service experience? Then this might be for you!

Our Customer Operations department in Stockholm is now looking for an awesome Finnish speaking Customer Service Agent to join us in our journey.

What’s the deal?

As a Finnish speaking Customer Service Agent, you will be handling incoming calls and e-mails from Qliro customers in Finland and help find the best possible solution to their concerns. You will also have an important role of being the customers voice within Qliro, by bringing customer feedback and needs forward to your colleagues working with product development.

You will be a part of the Finnish customer service team, which currently consists of 6 team members, both full-time and part-time employees. Hae nyt mukaan iloiseen tiimiimme!

Together, we work on creating a long-term relationship based on trust with our customers and merchants. We continuously strive towards building additional value for our customers and therefore it is important that you are driven, enjoy a fast-paced environment and are passionate about delivering awesome customer service.

Also, as we are in a very exciting phase with a fast-growing client base, we are looking for talented people who are responsible, proactive, and continuously look for ways to improve routines, processes and way of work.

Working hours are currently 08:00-17:00 on weekdays.
Who are you?

- You love service and customers, you are precise, structured and work well under pressure.
- You are positive and think it is fun to grow in your role. Further we think you have good analytical skills and are used to working on a computer.
- You have good understanding of Finnish and can fluently communicate with Finnish customers in both speech and text.
- It is a merit if you can speak any other Nordic languages as well, but it is not a requirement.

What can we offer you?

Qliro offers a dynamic and fast-paced Fintech environment with teams of driven and flexible individuals. We thrive on challenges, personal growth and you will be able to excel within the company. We have a learning and development focused environment with an emphasis on knowledge sharing and training. We work hard to create a workplace which is diverse and inclusive, where you can have a great work-life balance and love the work you do.

In terms of compensation - You’ll get an attractive salary, pension, and insurance plans, along with 25 days annual leave and some great staff discount on purchases within the group.

Buzz: Customer-centric, Customer Experience, Asiakaspalvelu

Qliro is on a mission to become the champion of digital consumer finance in the Nordics. Our company was founded in 2014 and we have grown to a team of over 200 people from over 30 different countries, and over 3 million unique customers have used our payment products. We see great opportunities ahead in building new innovative financial and payments products, to solve the everyday problems of millions of Nordic consumers. Qliro is a regulated company under the supervision of the Swedish financial supervisory authority (FI).

As a Fin-tech engineering company and a startup at heart, we are one big team where everyone’s opinion is valued. All our teams are cross-functional and self-organized with a great degree of freedom.

While having a “we can do everything” culture in Qliro we have the capacity of a big company, which makes it a perfect time to join and put yourself in one of these small, growing and creative teams.

Want to learn more about us as an employer please visit our career page.