Finnish Speaking Customer Service Agent to Henkel

We are currently looking for a Finnish Speaking Customer Service Agent to our customer Henkel Norden AB. This is a consultancy contract starting as soon as possible, but with a good possibilty to get overrecruited. Henkel operates worldwide with leading innovations, brands and technologies in three business areas: Adhesive Technologies, Beauty Care and Laundry & Home Care.

About the role:

As a Customer Service Agent you will be a part of the Nordic Customer Service team. Your key accountabilities will be: 

• Support and execute customer service activities in line with the Nordic business and Supply Chain strategies
• Execute order-to-cash activities from order management to invoicing
• Follow-up and handle deviations and master data errors
• Manage and report month end activities
• Follow-up on back-orders and blocked orders
• Manage customer requests and inquiries in a timely and respectful manner
• Ensure accurate and timely handling of customer returns and claims
• Identify and drive customer collaboration / satisfaction initiatives
• Support customer collaboration with strategic customers
• Ensure achievement of the relevant KPIs (Customer Satisfaction, Responsiveness, Claims, Perfect Order)
• Drive initiatives to improve efficiency, reduce costs and/or support sustainability objectives
• Identify and proactively define and implement improvements in order to achieve targets in sales, profitability, inventory, and cost

Your profile:

• Education in and experience of Business Administration, Supply Chain, Customer Service Operations or equivalent
• Min. 2 years of relevant professional experience within the area of Customer Operation or Customer Service
• Solution-oriented mindset and self-driven, curious with a continuous learning mentality, and challenges the status quo.
• Number driven and interested in digitalization and analytics
• Computer Skills (SAP, MS Excel)
• Strong problem solving and communication skills
• Passionate team player
• Fluent in Finnish, Swedish and English

Henkel is for those who step up. Do you? 

At Henkel, you can make a difference and craft your career. That´s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box – take the chance and shape the digital future together with us.

Sounds interesting?

If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.