Finnish-Speaking Customer Service Agent UPS in Bollnäs

UPS (NYSE:UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the Web at www.UPS.com and its corporate blog can be found at blog.ups.com. To get UPS news direct, visit www.pressroom.ups.com

Are you passionate about providing high-quality service and want to be part of the journey and contribute to a world-class customer service? Then you can be the one we are looking for!

Who are you?

As a person, you are used to working at a high pace. You are a confident and empathetic person who likes to help and respond to customers. You quickly get acquainted with new processes and systems and are a real team player.

You are solution-oriented and easy to make contacts. As a person, you take ownership and make sure to give customers the very best service.

What do we offer?

• An opportunity to develop in a large worldwide company with international contacts.
• Wellness allowance
• Collective agreement with the Union

Main areas of responsibility:

The position as a customer service agent is to provide high-quality service to our customers. In the role, you get to handle calls that apply to everything from parcel deliveries, bookings of parcel collection and invoice queries, to complaints and parcel tracking

Qualifications

• You have a background in customer service or similar.
• You have a good knowledge of MS office.
• Multitasking
• You are used to working towards set goals.
• You express yourself well in speech and writing in both Finnish, Swedish and English.
• Experience from the transport industry is an advantage

Information about the position

• The position is full-time with a 40-hour working week.
• Working hours vary between 07:00 and 19:00, Monday to Friday according to schedule.
• Collective agreements exist with the Union.
• Start as agreed.
• Customer service reports to customer service Team Leader

As we are a security-classified company, we will request extracts from the criminal register before employment.

We recruit regularly, so do not wait to send in your application!