Finnish-speaking customer service consultant

Are you passionate about providing good service?
Techtronic Industries Nordic (TTI) is a well-consolidated international company, which markets and sells a wide range of power tools, garden machines and accessories under the market-leading brands Milwaukee, AEG and Ryobi. Our end customers are typically professional users and quality conscious do-it-yourself people.
We are growing fast in TTI, and we are therefore looking for a dedicated customer service consultant to our Nordic headquarter in Copenhagen as soon as possible. You will become part of a strong customer service team whose primary task is to provide professional consultancy to our customers and sales support to our account managers.
"As member of our team, your workdays will be varied, but with solid emphasis on compelling service. Here you build relationships and create networks. Here you are the consultant, who ensures a strong customer experience. Here you are a team member, helping create a great work environment." - Camilla Rosenfeld, Customer Service Team Lead
What will you work with?
In cooperation with your colleagues, you are helping us to further develop the department and the services, we provide.
Customer Consultancy:
You handle incoming inquiries by phone and mail and help advice our customers on technical products issues. In addition, you support our customers processing their orders. Your focus is to find the best solution together with our customers and ensure they meet dedicated professionalism when contacting us.
Sales Support and Order Processing:
In your daily work, you are in contact with our account managers and help them to drive our sale. When running product campaigns or similar, you'll be helping our sales staff and your colleagues from sales support with relevant updates in systems and lists. In addition, you handle of a number of administrative tasks related to sales and logistics.
You will be working at the TTI headquarters in Copenhagen and focus mainly on our Finnish customers and Finnish sales team. But you are also prepared to help your colleagues in our other Nordic markets if necessary. Furthermore, you now and then take part in sales meetings and other events, hence you may have some (minor) travel activity.
Who are you?
As a person, you are passionate about guiding customers and colleagues and providing support. You thrive in an international environment with strong emphasis on the Nordics, and you like to handle many different tasks. It is important that you are proactive, enterprising and flexible. You love to learn new stuff and you are passionate about getting to know and understand our products.
More specifically, you:
Speak and write fluent Finnish and a good English. Knowledge of another Nordic language is an advantage, but not a requirement
You know MS-Office and it would be a plus if you are familiar with SAP, but it is not a requirement
Experience from a similar position is a plus
Are flexible and positive when working with customers and colleagues, and being service minded is part of your DNA
Thrive in a high-speed environment – keeping the overview and your good mood

The job is a full-time job and working hours are Monday-Thursday from 07:30-15:30 and Friday from 07:30-15:00. The phones are open between 07:30-15:00.
What do we offer?
We offer an exciting and independent job in a well-consolidated company with market-leading products. We are on a steady growth path, and things are moving fast, but we are open-minded, flexible and have an informal and humorous work environment.
Of course, we will train and teach you. We will prepare you for the job and ensure that you are continuously involved in product training and other relevant training. We will be doing everything we can to make you succeed in the job and in our company. As a customer service consultant, you will be strengthening your competencies in sales and customer service, but also how to convey technical information to your surroundings. We offer you a competitive salary + pensions scheme.
Does this sound interesting to you?
Jobindex is our recruitment partner for this position. If you have any questions about the position, you are welcome to contact Recruitment consultant Jonathan Allirol on +46 (0) 73 59 59 895 or jal@jobindex.dk.
Please send your application and CV via the link below no later than the 27th of September 2020. Interviews are being hold on a rolling basis, and we take the liberty to remove the ad as soon as we have found the right person for the position.
We are looking forward to hearing from you.


Who are we?
TTI is a fast-growing world leader in the design, manufacturing and marketing of power tools, garden equipment and floor care as well as accessories for both consumers, professional and industrial customers. The products are marketed to industries within the interior design, garden, renovation and construction industry. TTI group's ongoing strategic focus on powerful brands, innovative products and exceptional people is extensively characterizing our cultural DNA. In addition, we always see our customers as partners, and we do everything we can to support their business. TTI has globally around 30,000 employees and a revenue of 6,8 billion Euro in 2019 and growing.
Techtronic Industries Nordic, headquartered near Copenhagen, is a division within TTI. TTI Nordic markets mainly the Ryobi, AEG and Milwaukee brands in the Nordic countries and in the Baltics. For more information, please visit:
https://www.ttigroup.com/
https://www.tti-careers.eu/eu/working-at-tti
https://www.ryobitools.eu/
https://www.aeg-powertools.eu/en-eu
https://www.milwaukeetool.eu/