Finnish speaking customer service representative for Viaplay in Stockholm

We want more colleagues!
WE ARE TRANSCOM
Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 50 contact centers in 21 countries in 33 languages (wow!). Innovation is a driving force for us and we have a passion for helping people solve problems. In addition, we are one of Sweden’s largest employers for young people.


YOUR POSITION
In the positions as a customer service representative you will work for the most popular streaming service in the Nordic region, Viaplay! You will manage all of Viaplays digital channels, such as incoming calls, email, social media and chat. Your mission will be to provide customers with expert help in these areas. You get a lot of your own responsibility, but never left without support. We have a strong team spirit and high commitment from both colleagues and team leaders.


YOUR PROFILE
We want you to have a genuine interest in working with individuals, have good communication skills and find it easy to adapt to the customers different needs.
In addition, we want you to be:
Fluent in english, both written and spoken
Fluent in finnish, both written and spoken
You are over 18 years old and have a high school graduation

To feel motivated in the position you are service minded, patient and result oriented. The pace is high, but always with a great team spirit - at Transcom we work together.


THIS IS WHAT YOU’LL GET
At Transcom, you will have the opportunity to develop as an individual. You can build a career in an international environment. At Transcom you will have danish, finnish, swedish and norwegian speaking colleagues. We are proud to say that almost all of our positions have been added by people who one had the role as a customer service representative.


BENEFITS
In addition to bright premises, fantastic colleagues and dedicated team leaders, we also offer
Swedish collective agreement
Individual development
Education
Relocation package



Interviews are ongoing, so don’t hesitate to submit your application today!


Employment conditions
Positon: CSR (Customer Service Representative) Transcom
Working hours: Scheduled working hours, open monday-sunday 10:00-22:00
Employment: 80%. Temporary employment, probation 6 months.
Collective agreement: Unionen
Start date: 2021-12-01


Recruitment process
You don’t need to attached your resume. After your application through our homepage, you will receive an email with 4 tests. If your test results are approved, you will receive a second test. The third step is a screening interview.
If your profile matches what we are looking for, we invite you to a personal interview where we get the opportunity to tell you more about the position while getting to know you better.
For more information about the position, send us an email: jobb.sverige@transcom.com