Finnish speaking Customer Service Representative to Bauer Hockey

The Customer Service Team is responsible for delivering pleasant, professional, accurate and timely information to our customers’ inquiries, building and maintaining long-term business relationships with both internal and external customers and sales representatives through prompt, efficient and anticipatory service, thus promoting loyalty to our brands.
The position will be located at one of our Nordic branches, either in Vantaa, Finland or Gothenburg, Sweden.


Your responsibilities
Order management, including taking accurate information, entering order information using the SAP system.
Ensuring that customer delivery requirements are met or exceeded, ensuring adherence to vendor guidelines and maintaining an open order file updating information of current inventory availability.
Responsible for researching and validating claims, preparing the appropriate credits and/or debits, and creating warranty returns and authorized stock returns.
Track and ensure follow up on factory purchase orders.
Track shipping of finished product from factory/distribution center to delivery to customer.
Maintain frequent communication with all departments (credit, product, warranty, sales, supply & demand) to ensure customer satisfaction for all issues.
Work in close collaboration with the distribution center to ensure execution of product launches and timely deliveries.



Your profile
To succeed in the role, we believe that you are someone who maintains and promotes an enthusiastic and positive attitude. You are an effective problem solver who is able to analyze problems, generate options and choose course of action. You take responsibility for your work tasks and can adapt easily to new situations. You enjoy a committed and open work climate with periodic intensive periods and a high tempo. Hopefully you love Hockey as much as we do!


Requirements
Post-secondary education that is suitable or previous experience in a similar role working with customers.
Experience with SAP system highly desirable.
Excellent verbal communication skills in Finnish, English. Swedish is a merit.
Excellent written business communication skills Finnish, English. Swedish is a merit.
Must be proficient with Microsoft Office programs including Excel and Outlook.
Must be comfortable with and able to quickly learn and use new software programs.



Application
Do you feel that you would fit in with us? Write an application and tell us exactly what you can contribute with and what skills you possess. Please specify which systems and programs you have experience working in. Your application should include a CV and personal letter.
We follow a process of continuous selection and will close the vacancy as soon as we find the right person, so do not hesitate in submitting your application!